How Many Times Should You Message Your Customer Post Purchase?

Thanks Cassiy - two questions... 1) the bulk discounts, does Etsy reject to coupon code if the amount being purchase is not met? 2) do you reply back with a proof images on personalized/custom orders?

Thanks again for this awesome video Cassiy! Just marvelous 🫶✨

Cassiy thanks! QUESTION...how would a customer know the difference between the automated message to buyers in Etsy from a manual message sent? Thank you!

When is the right time to pull or not renew a design on Etsy?

WOW, how did you change the letter colors SO FAST?

Thank you for this! Question, do you know why Etsy won't let customers write a review for a certain amount of days after their order is delivered? I have had several customers respond to my customized, will you please leave us a review, message, saying that they would absolutely love to leave me a review because they love their item, but Etsy wouldn't let them do it until at least a week after it had been delivered! Do you know why?

Thank you Cassiy! I have learned so much from you! I have a question regarding reviews. I am a very new seller and have made a few sales, one of them being my mother. :) She told me she wasn't able to leave me a review until a specific date even though the package had already been delivered. My shipping range was 3-10 days and even though the shirt was delivered, she still has to wait until after the 10th business day which seems so silly. Is there a way around this? Would you recommend just sending that second message after that last business day (which I changed to 5 because I'm impatient lol). Just don't want to lose out on reviews. Thank you so much!

In a future video, could u talk about digital stores? And also, if u started today on Etsy, would u still do a physical product POD store?

Hi Cassidy,
Thank you so much for your content and knowledge. I just started by POD Etsy business a couple months ago and these videos have been SOOO helpful! Quick question, what do you do when you get a purchase from a guest on Etsy. It shows their email in the shipping details but I’m not sure if it would be appropriate to send them an email instead of messaging them on Etsy since that is not an option. It’s only my second organic sale and I really want to work on customer service. Any advice I’d really appreciate :)

Thank you Cassiy! for your amazing video tutorials. I have a question, hope I am posting at the right place. I just launched my Etsy POD store and had my first sale. I should be very excited but on my very first sale the customer actually wanted to return in exchange for a different size and color. I set up my store polices just like you did that returns and exchanges are not accepted because it’s POD. I also provided very clear size chart and color chart. But it still happened, already on my very first sale. It’s kind of discouraging and concerning for me. So I am wondering if it is possible for you to share some statistic, roughly, on the percentage of customers that make return/exchange request, and do you actually refund/replace? Thanks so much for your help.

Hi, I can't see the digital download you refer to. Is it the start guide we enter our email address to receive?

Thank you for bringing it up. I do think the hardest part of this is the customer service aspect. Sometimes having the right responses and what to say in your arsenal is vital. Maybe a thought for a future video lol... Because when starting out, its overwhelming when you get those first few complaints and the proper way of handling them.

Anyone catch the spelling error on the banner in canva? the extra U by the 25?

Cassiy thanks for these great videos. Woke up to two sales today, woohoo! The journey is long but I am enjoying it, your content is such a help ❤️

we're just starting out with our first Etsy store, and have been watching your videos every day! i really hope you see this quick question - we had just created our store over a week ago, & the DAY AFTER it got suspended! there was no email from them, and I already submitted an appeal. but it's been over a week & we still haven't heard anything from them :(( rough start. any tips? i only had that 1 dummy listing that i've since deleted. nothing else.

thanks so much for the invaluable content you're sharing <3 we're itching to get to work, really.

Thank you for the great information!!!

Thank you again for the great info!

Is this normal? I followed up with a customer and asked her to please leave a review (per the instructions in Cassiy's tutorial). The customer received her purchase on 3/31 and attempted to leave a review on 4/3. Etsy is telling her she has to wait until 4/12 to leave a review. This just seems odd to me. Is this normal practice on Etsy's part?

I have a question where can you get safe from infringement templates or ideas for t shirts

Hi Cassiy! I know this is a random question but can I sell my handmade products and print on demand products on Etsy? I asked because I was about to make a listing for a product and I was going to integrate pirate ship to my Etsy shop but wasn’t sure if it would do anything to my print on demand products. Do you happen to know about this or have any recommendations!

Well dang! 😅

Thank you for your help! My favorite part of this video was the end where you say “I believe in you”! ❤

What do you recommend to put the payouts on Etsy? Everyday ever week every 2 weeks??

Unrelated questions....Do you do many sales in children's shirts? I am wondering how much effort to put into designing shirts for toddlers and youth sizes. To even break even seems like a challenge. I have printify premium but not sure of the discount per item ("as much as 20%" doesnt give me the numbers I need). I also would like to know what you think about MyDesigns.

Thanks Cassiy, another super helpful video. I have been super slack not doing this because I have been unsure what to do. Now I am setting it up right now. ⭐️⭐️⭐️⭐️⭐️ 5-stars. 😊 Thank you

For those who have etsy shops already, what do you put in Shop Announcements under Info & Appearance

Thank you for another wonderful video. I have a question to ask. Does Etsy only allow the customer leave reviews after certain days? Very often the item arrives earlier than estimated date, but it seems they could not leave the reviews immediately.

Thank you for another wonderful tutorial, Cassiy! (( your jacket/blazer is super cute! ))

Loved this video, thanks as always for the great content, Cassiy!

Cassiy, fantastic training here. Thank you. I used your follow up after delivery message and got an amazing review back within just a couple hours. Thank you for sharing. You are making a difference.

I've seen examples of many successful woman on etsy. What about successful men on the platform? I do realize that woman are the dominant buyers here.

Thank you Cassiy! I have learned a lot by watching your videos! A lot of people do not like to share information for free. You are appreciated and encouraging me to start my own Esty shop. Thank you once again.

Thanks Cassidy. I'm not finding it in the clog description.
Could you help us understand the difference between products made by a print shop like Monster versus local heat press companies.
Also if I change my name in Etsy thlldoes that change my shop name too?
I love elephants as well.

Love this video!!! ❤❤ You are the best teacher! I have a question that deals with customer messages....Do you have advice on what to do when it comes to handing a one star review....once you have fixed the situation for the customer? The exact example is a customer just left me a 1 star saying I sent the wrong color shirt. Since then, I right away reached out to her, and sent a new sweatshirt. Is there a way to now circle back to her and politely word a message asking for her to update the review?

Thank you for another great video! A couple of questions. How long is too long to send the message after the item has been delivered? I wasn't doing this practice yet, but would like to incorporate it into my system. I haven't had that many sales yet, but the last one happened last Thursday. I think the item has bee delivered by now. Is it too late to send a message hoping everything turned out great?
The other question is, if I'm running a small sale continually but also automatically send customers a 15% off code after they purchase, do those sales get combined and give the client 15% off PLUS whatever continual discount I offer? Thank you!

Hello Cassiy!!! Thanks for another great video. I have questions for you. I haven't opened my shop just yet. But I put in my message to buyers section that customers can cancel their orders within 1 hour after submitting it. Does the customer have to send me a message asking to cancel & I cancel the order in Printify? Or is their a cancel button on the customer side in Etsy where they can cancel the order & I don't have to do anything because it's automated?

Perfect timing for this video! Thanks so much!

Super helpful! I was just wondering about this. Thanks cassiy!

Great info! I use your thank you for your order template and have seen great success with it. I just past $100,000 in revenue last night, I started with POD last July and started getting consistant sales in September, your advise has been invaluable. Thank you!

Is there a way to keep track of messages?I recently started sending out messages but I'm stressed I'm gonna forget to follow up with someone.I was thinking maybe doing a notebook or whiteboard to make sure I get to everyone?

I opened my ETSY store followed all the rules, used placeit and merch informer to ensure I am only uploading copyright and trademark free designs and in 3 days they permanently suspended my store without any clear explanation. This is not as easy as it sounds and very discouraging 😢 😔

My current is to thank for the order, again when the order ships and then a few days after the order shipped. Disclaimer: I haven’t watched the video yet, trying to be accountable for what I actually do.

I Watch ALL of your videos!
Do you renew your listings all year, even the holiday ones? Or, do you let them expire?

If they renew all year but get little or no traffic, does that hurt the listing score?

Conversely, if I deactivate them for half the year, does the listing lose its “juice” in the algorithm once it is reactivated?

I am not as worried about the renewal fees as I am about which way of handling holiday listings is actually best for the listing…

Thanks again SO much.
Bev.

I was scammed yesterday through your name on telegram and then this video was published

Hi so it's not 3 times altogether, with another message sending them a tracking number when the item has shipped?

Hey Cassiy- I purchased your profit calculator and I love it! One thing-- I noticed it doesn't include a spot for POD Sales tax (i.e. what Printify charges you for a product). Is that lumped in somewhere or left out? Also, I heard two things but not sure if they're true about reviews (haven’t found it in the Etsy seller handbook yet): 1. I heard you are not allowed to ask for a 5 star review 2. You are not allowed to offer a freebie in exchange for a review. Is this true?

Thank you so much again for another great video! I’m trying to get all my ducks in a row and this is exactly what my next step was I just researching! ❤

Thanks Cassiy! I literally just had a convo with someone yesterday about how often we should be messaging customers so this was perfect timing and GOLD! ❤

Hi Cassiy where and how is your discount amount deducted that you offered? Do u have to manually deduct the discount from each order?