Gigabyte RTX 3090 AORUS - RMA Refuses to Repair after Thermal Pads replacement #nvidia #gpurepair

Who do you think replaced one of the ram chips? After the RMA service refused warranty 🤔

Hi, what tool did you use for vram test?

Why don't you disable bank A1 in the BIOS?

cant wait to throw my gpu in for RMA for asus Canada.... they have the best reputation where you can get rejected RMA's from minor scratches on the metal backplate

"But, But, someone on a forum said 2mm"

the laws are different based on laws a company can work within, but if your country has consumer protections, merely opening a card isnt always enough to void a warranty. for example, here in the US GPU's will sometimes have 'void if removed' stickers. theyre assembled in other countries, so theyre affixed there, but those stickers dont apply in the US. However, if you change an OEM component, a manufacturer can legally refuse warranty since they can claim you might have caused damage. the lesson to learn is, use identical looking parts when you repair.

Simply put: Do not buy Gigabyte, period. A card in which a customer wouldn't have attempted to replace the pads in the first place is ideal. Gigabyte themselves used too small a thermal pad, the user then attempted to replace it with something slightly thicker (but went too thick) and ended up killing it. No such attempt should have even been made, the card should have simply worked out of box. The sad thing is, 90% of these cards are dead by today. Gigabyte is notorious for this type of discrepancy in design. Back when the z370 series motherboards were out, the thermal pads were too small and the VRMs overheated and died. Luckily, they had a revision, Aorus Gaming 7-op (the op version fixed the thermal pads that the non op version suffered from; op was version that included a bonus optane drive). I run a 9900k @5.1GHz on there 24/7, no heating issues. It games like a champ. That's the ideal setup for what everyone wants, hardware that simply just works and is created correctly. The sad thing is that the aorus 3090 cards had a rev 2.0 which didn't fix this issue. The Aorus 4000 series apparently suffers from the same issue, thermal pads are too thin and cards are overheating.

Gutes Video
Hey mein Problem mit der Karte ist die wird bei 360 Watt habe undervoltet ca 70-75 grad heiß. Und bei Stock also 400-420 Watt ca 80 grad und mehr. Habe wlp getauscht und die Pads nichts bringt. Außerdem dass Problem bei der Karte das die vram alle 1gb habe und deswegen hat er auf der Rückseite welche die von diese dünnen backplate gekühlt werden. Habe eine kupferplate mit 2 Lüfter drauf und das hilft richtig vram maximal 82. Hotspot ist bei Last ca 20 grad wärmer.

Discovered your channel through Jayz2cents, stayed for the whole video because I friggin love seeing microscopic teardowns! 😁 I worked at an electronics repair shop for a few years myself and the tools I just saw made me nerdgasm a little...

I wouldn't blame gigabyte for this.

I don't really like Gigabyte, but if a device starts malfunctioning when it's still under warranty, just send it for a warranty repair instead of trying to fix it yourself and breaking it even more. You're just asking for a denial of repair that way.

but if it was a dead memory controller on a chip that was not in touch with the thermal pads... Did the overheating kill it or is the GPU actually not broken by the user?

Hmm.. I usually swear by Gigabyte, but unless the customer tried to fix the card or sent it to someone before you... The repair workers at Gigabyte must have done it? So, either a short from a crushed solder ball or two damaged the memory controller...OR it was a bad connection, then Gigabyte's engineers made it worse and blamed the customer? Whilst the 'blame' lies with the customer for the wrong sized pads (and how they couldn't tell it wasn't closing properly i don't know!) why do i have a feeling the RMA engineer broke it more then refused warranty? I've never killed nor had anything of mine that's Gigabyte, have to be sent for RMA.. But yikes! Can't say i like MSI, ASUS or anyone else so ASRock it is for my next board!

The memory controllers are located on the edge of the silicon no? So the thermal pads which were too large prevented the edges of the GPU die to be cooled properly, which caused the memory controller inside the chip to fry itself to death. I think I've seen this on another repair channel, where the repair guy noted that when this happens you can sometimes see a slight discoloration of the glue that they put around the GPU core.

je pense qu'après que le consommateur s'est vu refusé la garantie par GYGABYTE il s'est tourné vers un réparateur tiers qui a effectué un remplacement des RAM-CHIPS et vu que le problème a persisté il vous l'as envoyé 🕵‍♂

bcs of that i dont touch anything in warranty. never... let manufacturer face the problems with bad design or faulty products.

I saw something like ripped pads, I may be wrong .

My first of these cards melted for me, Overheated. No issue with other after I spent 450€ on new case and fans for better flow. But these cards come with way too little pads on memory. That's issue with them. 2300€ card and they cut down on pads that's cost few bucks... Unreal

Bro, this video are fucking badass. I will never, ever, try to do any work like this but watching you work is bliss. Love the care and work you do trying to fix these. To bad that so many of these end up in the garbage, such amazing machines, so much technology in the design, and manufacturing just to end up as garbage.

Gigabyte GPUs are top-tier garbage, had so many issues with them. They are all about bling-bling looks but cooling and build quality just below average. Avoid if possible.

I actually wouldn't rule out that the board connections in the lamination (layers) are busted.
It appears to be textbook memory controller issue but the reason is clearly the customer adding far too large of pads. This flexed the board A LOT. It could be the memory controller but I actually would call it pretty decent odds that the board itself is damaged and the GPU/RAM is good.

I'm actually of two minds on this. First, I am all for RTR as well as manufacturers honoring a warranty when no or basic changes are made to the device. If you opened it to clean dust and such it should still be covered.

If the customer changes pads, paste and/or adds a 3rd party cooler I can actually see why a manufacturer would deny that. I know this won't be a popular opinion but they cannot be expected to honor a warranty when the user changed the operating conditions of the device. In that case it's like saying that a customer can do ANYTHING to their device for 1-3 years and they'd have to repair/replace it.
I don't agree with that.

The customer here is to blame. No company should have to honor that warranty. Thermal pads are not jelly. If you mess up like they did here, you damage the board. You flex the board and connections will break.

So, again (before everyone murders me lol), basic care and maintenance should be allowed. I don't agree with warranty stickers and such.
However, you should not be allowed to do anything you want. If you add a water block or the wrong pads and the device is ruined, that's on you.

It seems to be due to the opening of the cooling screws. void label has also been damaged.

I had Gigabyte 3070 Ti and it just died after 2 months .I took my money back and I'm not gonna buy anything from them anymore.

what is my Gigabyte 5500 xt damage if only show display in few seconds and after that the fan start spinning in maximum speed i already change the thermalpaste?

Very educational! Thank you! You've more than earned a new subscriber.

It's funny, because after many messages i wrote to gigabyte, i even have proof that they said that i can change it myself but i must be careful. I did it year ago for my 3080 gaming oc had no problem with it. I knew what i was doing and am not new in changing such a basic stuff. Had 1080 Ti blower card changed cooler to arctic accelero iii myself still spins for third year nothing bad happened. I would recommend people do research before attemting something like this

vernier caliper. well done sir.

do not buy Gigabyte product,avoid them

I can't say this was a good fix. Darn it. The card was too damaged. The owner must have run a high thermal generating program to make this much damage. The damage must have occurred either in the gpu or in the board traces. It just proves every component in these video processing cards is so technically correct and bordering on failure with a fine balance between a short life of a couple years at best and quick failure with heat, just so controlled at a barely tolerable level to the components. A tiny electrical pulse jolting a mosfet in the phases vcc circuit failing so catastrophically it welds itself to the board. Limits have been reached in our current technology being pushed by game players or people greedy for money mining wasting electricity for nothing but greed.

This card owner: I replaced my grandpa truck break pads. I don't see why I can't replace this $2000 video card pads.
Repair guy: 👍more money for me 🤣

I'll never buy another gigabyte product sent a 3080ti in for rma 6months ago now nobody doesn't know where it's at and they won't reply to emails or Twitter. I bought another in the mean time which is an evga 3080ti ftw3 evga has the best warranty

hi, how do you test the memory on the amd rx 6900?

ASUS also useless on RMA so nothing new !!!!!

Very good Explain. 🥰
i use to have the same problem with RTX 3070. it error memory training.try to replace VRAM chip. but still have the same Issue. , i'm give up. i don't have BGA reball station to test.😁

1st mistake: Buying Gigabyte.

Juat wondering..why dont u check the memory pad using diode mode instead of reballing the entire gpu chip

What program you using to check the vram chips error?.. im using the old one... thank you

If you open and do something and after that it's not working anymore then you broke it. If it works long time then they should check what was broken like is it some what usually breaks like common design "fault" etc that cause most of RMA.

One thing come to my mind is did customer tried local repair shop for quick fix instead doing RMA that can take long time.

Great diagnostics ...shame for sad ending. When will you show us that dump script ? ;)

No matter what the customer had done to the card so it didn't work it would have been a refused RMA. Don't mess with a card that have guarantee on it, send it in instead if the pads are not ok or whatever, that was so dam stupidly done.

Thanks great video as usual

The size of thermal pads can be changed by rolling them on the board with a gurney

Aw man, such expensive card wasted!

Nice..i

If you remove the warranty label, they wont do anything.. in this case he removed one of the screws wich usual are covered with label telling you: You break this, warranty is no longer happening.

Gigabyte drops out of warranty anyway as well as MSI.
But in this case the customer did kill the card himself.

Daily reminder. Tell people don’t buy gigabyte.