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I developed an ecommerce website with Hostgator over the last several months. When it was time to go live the website didn't work in several ways. I called "Customer Service" and they couldn't help. They "escalated" my case. It has been 3 1/2 months and nothing has been fixed and nothing has changed. "Customer service" has is no help, there is no one to talk to, they won't let you talk to a manager, the corporate office has no phone number. I missed out on building my business, holiday sales and my business is on hold. I have spent a lot of money and have recieved nothing, no help, no progress, no solutions. If anything changes I will update my review.
ОтветитьI have had a HostGator shared plan for a couple of years now. I haven't had any problems but just now HostGator wants $1.25 a month more for "privacy protection" from some third party. Is HostGator not safe?
ОтветитьWARNING!!!! STAY AWAY FROM HOSTGATOR!!! ..... VERY TERRIBLE SUPPORT. Long story short.....my website crashed and it is quite possible it was because something I changed. I contacted support to ask if they could just re install the database backup. I was informed it would be 25.00.
I accepted. 3 days go by and nothing still. I contact support through chat, and they informed me that they have escalated the issue and I should hear something soon. Now one week!!! NOTHING. I contact support again, but this time I called them. Again, I was informed it has been escalated to top tier support. Week and a half....still nothing...no email, no phone call. I go through chat again and they tell me AGAIN, it's been escalated.
I immediately interrupted the person and said NO, this is getting dealt with now. I have an e commerce website that is down and it needs to be back up and running, It has been a week and a half and nothing has been done. I continue to inform him that I have contacted 3 other major hosting providers and asked them how long it should take for your request to have your website database re-installed........EVERY ONE of them said 24/48 hours. All I kept getting was, I am sorry for the issue you are having and that they would escalate the request.
Anyway, finally hit the 2 week mark and they finally uploaded my database. No email apology,,,no phone call apology,,,NOTHING...and then charged my credit card 25.00
I then kept receiving emails asking if I wouldn't mind completing a support review rating. Of course I gave them a bad review, along with an explanation as to why. Do you think anyone called me or emailed me and wanted to know what happened??? NOTHING.!!!!! HOST AT YOUR OWN RISK WITH HOSTGATOR
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Hostgator: The people they have to assist you through chat are simply terrible! They messed up to of my websites. They never fail to fuck up everything!
ОтветитьHostgator SUCKS!! AVOID AT ALL COSTS! Their uploading is slow as shit, it makes their whole service USELESS.. I ROUTINELY have to deal with upload speeds as slow as 20Kb/s I would take a screencap and post a link, but I can't even do that because the .jpg would take all day to upload. Oh yeah and another thing, try transferring a domain name to another server: IMPOSSIBLE. Fuck these assholes, total ripoff
ОтветитьI been with them for many years but all thing is outdated there and slow to update such as php and mysql . Also price is higher then others. Example hostinger has updated servers php. Mysql etc and also way cheaper then hostgator
ОтветитьDon't believe the hype, DO NOT GO With this web hosting company. They have the WORST customer support possible!! Spent 28 days phoning their number in Houston and they kept me going around in Circles for a whole month, in the end I had no website and they couldn't solve the problem..Spent about $40 in trans Atlantic phone calls and about 10 hours talking to bots that couldn't solve the problem. Cancelled plan out of desperation!!! TO BE AVOIDED LIKE THE PLAGUE Worst experience ever!!
ОтветитьHostgator is a horrible provider. Maybe mention you are promoting the company through an affiliate link.
-Might want to mention slow load times for people visiting your website
-PHP updates are not done. Can’t update plugins.
Hey but it’s cheap
**WARNING***Hostgator has just increased my monthly subscription from $14.25 / month to $21.99 / month and I was given NO notice!
Ответить***WARNING****Hostgator has increased my monthly subscription from $14.25 / month to $21.99 / month and I was given NO notice!
ОтветитьBut here is one bad thing you may have missed, they are selling hosting services using PHP 7.3/7.4 which are no longer patched or supported and when you look at their server info they show the apache and mysql versions but not the php version. It's not until you install something like Joomla which then reports the really old versions of PHP do you find out that you are using an unsupport version of php which isn't reconmended by Joomla as you also miss out on important features to make your site run better.
ОтветитьWeb hosting is like air conditioning - you don't notice it until it's not working properly. ❄🌡🤒
ОтветитьYou should do a review of liquidweb & nexcess
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