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Goods/Service details
Description: Dyson V10 Cyclone Vac
Issue: Purchased online directly from Dyson. Arrived dead out of the box. No power, no lights after being on charger 12 hours. Rang Dyson, Diagnosed by video call with Supervisor as faulty battery pack, admitted known fault, just my misfortune. No battery packs in stock, told to pack it all back up and postage label supplied, and said no, wanted courier pick up ( as delivered) and compensation. Your responsibility for replacement - not mine. Told courier take 2 weeks for pick up and required to be home all day 9-5, Plus 2 weeks for delivery of new appliance after proven faulty machine received back to Dyson. No offer of compensation/upgrade and no care. No guarantee replacement machine arrive with working batteries.
Cannot return for replacement as no Dyson store. Entitled to full refund or immediate replacement under consumer law. You are an International company advertising superior technology and manufacturing standards - with no customer service, responsibility or care at all. Premium price paid for total rubbish unfit for purpose with known faulty lithium batteries you keep supplying to paying customers and no replacements available for current model Vac. Happy to keep my money and waste as much of my time and resources as possible and not even offer any compensation.
Purchase price: $699
Purchase date : 2023-10-31
What is wrong?: No power to unit.
New machine to be sent immediately as you know it's faulty, out of the box, you have no replacement part, I cannot take back to a retailer, machine new and unused as demonstrated to Supervisor Janine -by video call. It’s YOUR responsibility to abide by Australian consumer law and I have submitted a formal complaint to fair trading. More than happy to send the one i have back at your expense and your inconvenience -and for you to dispose of your own rubbish.
having issues with the charger it should produce 35-45 v mines producing 65.5v guessing this isnt right !!!
ОтветитьDyson supersonic 🥰
ОтветитьHow do I unclog my Dyson?
ОтветитьThanks so much for this quick and effective advise 😄✅
Ответитьgot the clog light on whaT DO I ;LOOK FOR
ОтветитьQue precio tiene
ОтветитьVery Carefully staged demo. No hair & flour to break the illusion. In 12 months the cyclones are always a clogged mass of gray dust no matter how judiciously the bin is emptied. To make your batteries last, turn off your charger after it is fully charged. And do not charge it again until you hv used the vacuum to 50% power. If the vacuum is constantly charging with not enough usage between charging, the battery will deteriorate.
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