Trainline app misleading tickets, refund request

The admin fee is disgraceful. I bet nobody even has to press a button to process it. I bet it's this automatic thing that takes no effort on their part. It's legalized stealing. I made the exact same mistake. The app is terrible.

“It’s not my mistake” Well, it is for not checking before buying. Obviously its going to show all earlier trains if you use the arrive by format.

Good afternoon, sir or Madam! My mother and I would like to go from Felixstowe to Stratford, from 18th April to 28th April (6:36 a.m. to 8:43 a.m. from Felixstowe to Stratford and 4/5/6 o'clock from Stratford to Felixstowe), Season Ticket. We are 2 adults. How much would it be, please?

Thank you.

I think next time you should click 'depart after' rather than 'arrive by' for outbound. That is why you accidentally bought the wrong ticket