Amazon FBA Returns and Refunds Explained | What You Can Do and Actually Happens for Beginners

Im unable to return product for free from amazon prime trial 🫤

can I remove the the option of returns if I am doing FBA or FBM

Hi.

I have watched video .,very educational and helpful.
I am starting a business on amazon.
I need your help understand the outcome of the following scenario:

I am going to sell kids multivitamin, If a buyer does not like the product and decide to return it back,
Will Amazon return it back to me ,if yes, who is going to pay for the mailing expenses?
If Amazon decided to let the buyer keep the product,I will lose my money.
As you know if I get the product sent back to me ,I could get it refunded wether it is open or not.
Please help me understand this very important issue.
Thanks
sabah

honestly amzon should suck a fat one

Have anyone had this issue with Amazon returns, I sent the item back, and they refunded my money, then month later, they said they received a different item. Month later, they charged my card said I didn't send back the item. What shall I do in this situation?

At the end of the day there is always gonna be bums in this world that order stuff knowing they are going to return it

Why Amazon did not reimburse me for an item that was never return to my inventory.

Hey, love your guidance through these videos.

I have a quick question though: Why doesn’t Amazon check our products from the start when receiving our inventory for any defects and send it back to us immediately instead of waiting for it to be delivered to the customer and then sending it back? That way, we know for sure that it was a fault at our end, not Amazon’s that’s being portrayed as our fault.

How do you handle ncx “voice of customer” feedback? A
Customer claimed that item is damaged? Will amazon have those items shpped to
Them
And verify that it was damaged?

Hi Crestcent,

If I do FBA, whenever I have returns am I able to set the returns directly ship back to me, so I can check it and process the refunds, instead of having it send to Amazon?

Therefore if I receive buyers returns send back empty box, different item, switcherwoo etc, I can stop the refund if possible?

Thank you

I just took in an item for a neighbour. The box was damaged in transit. The driver quickly got into his van and ignored me when I tried to flag him down.

What happens when the customer returns the wrong product and not the same as we send to them?

hi, great video man. i just a question, as a fba seller if i receive a refund request what will be the return address?? will it be amazon warehouse or my personal or business address?

Hi what address to use to have my clients to returns to amazon

what if the seller i bought from completely disappears from the site? am i still able to refund?

I have a situation where I ordered a car part and it was used and I put damaged on the return and now Amazon is telling me to wait until it’s processed before I get my refund. What does that mean??? And what if they think I sent back a used part??

They need to control the Uber excessive ridiculous over the top exaggerated insane abuse of the return policy.. Amazon buyers are cuddled babies who consistently rob and abuse small business owners by ordering products with no intention of keeping and returning items over and over and over and over..

Hi Crescent!! This video is amazing!! Jus a quick Q, can you guide me on how to setup return the items first before we send the refund to the customers. We are selling FBM. Thanks in advance.

Great video! Another question. If my products, like pillow inserts, I ship them with vacuum packaging. When customers return it without the packages and labels. How would Amazon deal with that? Would Amazon help to print the labels and will they be saleable again?

This just scared me away

Best video ever, thanks a lot, your way of defining things is very easy to understand, doing a very great job indeed

👍

Ok so I requested a return for refund and after I sent the item back .. 5 days later , Amazon canceled my return 😮 after I chatted with Amazon?😮will I still get my refund ? Cause I have proof I sent it back with tracking .

What is mean Missed Fulfillment Promise?

Amazon is a great paradise for scammers.i have lost several A to Z claims as a seller by trapping to scammers. Amazon never listen to sellers. Never sell expensive electronics items on Amazon. There are professional scammers who are defended by Amazon 's scammer centered policy

Where do u find why the item was returned?

Great video, it was super helpful to me. How do you handle refunds where the customer says "item not received" or "undeliverable". Subbed

Amazon give the customer up to 30 days to return, the problems with that, customer could used it then return it no during this process customer will get refunded, seller will have to wait more than 60 days, until he get his item back in stock, however if it been used and not new condition, the customer wont blame for that, yet its wont goes to his inventory again, its unfair process ,simply other competitors could order inventory for the small sellers then return it, small seller would have to wait 60 days for the refund, that if he get it.
plus in so many times amazon failed to delivered to the customers, and they just get refunded, and they punish the sellers for that

Hello Boss I got a question for you. I want to write
“In any case you are unsatisfied or received any faulty item, simply contact us; we will issue you a Full Refund or Replacement Product within 30 days of receipt of delivery. NO QUESTIONS ASKED.” This statement with a Money Back Guarantee Logo in the A+ content.

Is this ALLOWED??? Thank you

Please help me understand i purchase a chainsaw and i receive October 24-2022 and first day i receive i put fuel in it and it just leak right back out bottom of fuel tank and i request for refundable or replacement they say i have to contact the selling and when i did i feel like im being ignore something pop up on screen say no refundable Ato Z confused the saw is damage and defective i never have problem when i brought from Lowe or home depot they happy to exchange or refundable no question ask is sad when you buy something brand new and you can't do nothing with it

My supplier shipped the wrong inventory to FBA. I already made 28 orders and 6 already applied for refund. The account is new and it feels like amazon will probably deactivate my account.
I have closed the listing and will be creating a removal order. But I want advice on how can I not get a ODR and NCX. I already tried messaging them and they don’t want to keep the item. It feels awful

Very clear explanation. Thank you.

Please help me out to withdraw my money back from Amazon grab order platform

Good Video! I have just launched my first product in a sport niche. I have sold 71 items until now and I have 5 refunds. Is that to much?
Thanks in advnace! :)

Order created 8-8-2022 and refund 9-26-2022 why customer can refund more than one month?

Hey so I sent amazon my items and they have it my question is since I told amazon I want them to package it and sent it out how does it work after that when a customer buys my item does amazon get a notification and they lable the customer address and send it out? do I just sit back and let them do everything?

You would think Amazon returns are easy for everyone. WRONG!!!! I live very, very far from hubs that are only open during normal business hours. It is not easy to drive extremely far away from my home to return items when I work everyday and would have to miss a day of work to do so. There should be a way to drop it off at the post office, or to have it picked up from my house.

you are forgetting additional Refund Administration Fee which can be as high as $5/return and how about return shipment fee debited from your account to cover fee to return to amazon's warehouse

I returned a item using a Amazon locker but it wasn't scanned it's been 31 days now they telling me there not responsible how is that when I was asked to use there amazon locker and there carrier what can I do

I have been getting a lot of replacements through FBA. Showing up as $0.00 dollar orders. I’m starting to think customers are taking adavnatage of the lax replacement criteria.

For some categories like vitamins for example because they’re consumable items the customer doesn’t need to return the item for replacement.

How can I fix this through FBA?

When you stated that Amazon determines if an item is in "like new" condition and then puts it back in your inventory are those items that show as sold by you or Amazon warehouse deals?

Hi man, I have a question.
On the amazon page, they say that I have to return the product by a specific day. For example, they say (Return by 17 Sep, 2022), but I don't know if can I return the product sooner. Thanks for the video

Thats a great video Crescent. Thanks. If a returned item is in perfect condition/resalable, but needs some minor fixing for ex the product/brand tags hung by small chain are missing, or the plastic wrapped on travel bag handles is torn/missing, will Amazon take care of such issues? Also, I am wondering when does Amazon determine the product needs to be returned to the manufacturer, and how that is handled. Thanks again.

Noob question.. Are returns/refunds already factored into Amazon 1099Ks?

Hi there i have 2 qstns
1) Do i get refund after canceling an order?
2) If yes how long does it take to get refund..i paid by credit card..

Good evening is a there video you made for FBM returns ?
Thanks !

When getting a refund, do we have to pay a refund fee to amazon (like comission or maybe handling cost or so?)

how long does it take for UPS to get a return back to Amazon? There's a fulfillment center in my city so I imagine it shouldn't take long. I got my return to UPS yesterday (Fri the 17th)

Hello , i returned an item(it was missing actually and i asked for a refund but i return the empty box) , its been 20 Days now, and i cant have my refund yet, Amazon associates cant help and ofm cant help, i dont know what to do anymore, do u have any idea what should i do ????