How to use MessengerPeople: Send "Issue Resolution" WhatsApp Notification Template as a Video.
WhatsApp Notifications „Message Templates“ are (typically fee-based) push messages sent over WhatsApp Business API – they are the perfect complement to the free customer care chat. However, WhatsApp notifications are only permitted in certain cases. Here we’ll explain what’s allowed, what’s not, and how you can successfully use WhatsApp Notification for your customer service:
https://www.messengerpeople.com/whatsapp-business-api-what-are-notifications/