Refunding Customer Overpayments | Sage Intacct Tips and Tricks

I cringe every time we get an overpayment. Wish Sage Intacct would simplify this process so the entire workflow can be managed from the AR side. Having to falsely create a customer as a vendor and a fake bill simply to settle the overpayment is a terrible solution. It feels very wrong when going through the motions, but thanks for your video! Wish I'd found this first and saved myself some trial and error. :)