Where Online Returns Really End Up And What Amazon Is Doing About It

Companies will always blame consumers, but in reality their very loose return policies have caused the issues. In other words, don't make it so easy to return things and charge a restock fee UNLESS the consumer can prove it was damaged or defective. However, then people will simply break things on purpose so there's really no easy way to do it. It's a huge problem that will need a solution or it will continue to get worse.

How much does China waste ?!

I work at Amazon I work the damage land, and that's where of course the damaged goods go. That's also where the items go that are unscannable, don't have a barcode. I had at least twelve totes of items, clothing rollerblades a bunch of stuff that could be useful and I found out after, that if it doesn't have a barcode it goes in the trash no matter its condition. 🤬 way way way too much stuff goes into the trash from that place, and I assume it's from every other building too🤬

bought a sweater off amazon it was used and had sweat stains on it.

Before we report on Amazon wrongly we have to know some facts. Products soles by Amazon are NOT Tossed out. They are donated to charities and or redistributed to other stores. As for third party items, we’ll, they’re just that, they’re left up to the vendors what to do with them. And of course Amazon has mechanisms in place to advise and help where possible.

I bought something on Amazon warehouse and they sent me an empty tube. Lost $15 bc I didn’t use it right away to notice.
I guess someone bought it, used it, returned it, and the worker that processed the return didn’t notice it was used.

Just one if the MANY examples waste/inefficiency that capitalisms endless pursuit of profit causes.

It’s time to move in from this archaic economic structure.

And that's the way you get rich: by ripping off your business partners

Corporations should be responsible for cleaning up the enviroment, by huge fines.

Better donate it

Why don’t they give this stuff to homeless people🤔🤔🤔🤔👁👄👁

My girl hope lol

There was this one woman in our condo building i worked at used to return like 6-7 boxes of amazon stuff every two days she’ll get her order- open it- then tape it back up and send it back out- hating that lady always too extra for months on end we concluded she had mental problem getting Amazon dopamine rush

People are so stupid. It's not the people that are destroying the Earth. With all this crap, it's the corporations that are destroying this Earth with all this crap. And all of you idiots buy it, make them rich. They're using more electricity because you're online doing everything. They're using more gasoline because you have all these deliveries all day long more so callled emissions , more waste in landfills more crap from china ..pleeeese !! Class DISMISSED and DISRACTED

Wish we heard about Iilluminaughii's ex, that called her out, years ago. Blair is very abusive. 😬

Amazon is also stupid for one thing, they don't price match with their OWN pricing after a price is dropped and forces customers to return items and reorder. That's stupid on their end.

Go to any UPS store after 4pm everyday, there is usually a long line of people holding amazon bags trying to return it.

The most common case I return an Amazon product, is when I receive something that is obliviously been used or returned, or simply defective (died upon arrival).

Back in the day you made do with what you have. Heavin forbid you can't get your special chineese branded hair shampoo your attached to and have to walk into a local cvs and only have a choice of 20 different brands of shampoo on their shelves.

People pay to have their yards mowed. People pay to have someone else get their shi...stuff and drop it at their feet. At some point this country is going to get a much needed kick in the ass from thinking that they all can act like they're the King of the castle. "Anything else we can do for you your highness?"

People who have grown up never knowing a life before online shopping don't understand this concept......"Would I still buy this IF I had to get it myself at a store?"

Question for the ladies....How do you return personal items like...ahem...toys...and lingerie when the process is to walk into a UPS store with your stuff but without any return boxes or bags to place them in? That's like the walk of shame right? Or if you're a frequent cloth shopper and are seen weekly returning stuff because the quality sucks or something like that? It can't be a great feeling and I'm willing to bet many will sooner opt to throw it out vs returning it. Especially when Amazon has a secret file on you that is counting your return status and judging if they're going to surprisingly cut you off with a life ban from their site.

Personally I only like to buy cloths at actual stores where I can try them on first. Sadly, there's not many options to choose from on the shelves especially for guys. I distrust many sites to buy from other than the really big name ones seeing as how any Joe Schmo can have their own clothing website and can take your credit card info and run. Or more likely they'll middle man your purchase from some knock off item in a Chineese gutter house.

The world seems to always be changing with trends and the way people do things. But I feel like there's no alternative that will ever replace the at home delivery industry. Not in the next 10 years...or 20...or even 300. The only change that could possibly happen is a revert back to physical stores. The only way that would be a possibility that I can think of is if 1st world countries go into economic collapse.

This video didn't even mention the fact that there's likely tons of online purchases people will simply throw away themselves rather than to make a trip to a store to drop off for a return. In particular articles of clothing worth 30 dollars or less.

I bought many things from amazon that, when they came in were returns. Damaged boxes, Broken plastic/glass, ripped pages on books. I even checked the manufacture codes and found i got a item from 2015 a few months ago, my guess is it broke they took the new one, put the old one in returned and then they just re shipped it out.

it should illegal for them to dispose of any products, all items have a use

how i can get contract with them so i can be liquidation seller

TOYs R Us. Walmart. They all have Items that go to clearance... if the clearance is not sold. It ends up in trash.

AMAZON Needs to up it's standards. Clothing, Shoes, Is so personal and Fit can be subjective to each person. When Will Amazon Open a BOX Store and have a hard brick building??? So we can try on things.. before Buying.

Can’t these clothes go to homeless or a pre loved area of Amazon? Why a landfill?

humans are such a wasteful species. destroy nature to make useless junk we'll use for 5 minutes, and give back to nature in the form of landfills and rising piles of waste that ends up fkng up the environment.

What they are afraid to do in this country is create a no return policy. People will only buy what they truly want and need. No issues with excessive returns or overfilled landfills. Until they do this, they can't blame customers for returning. They enable that behavior.

Amazon makes $1.5 billion a day, they'll be fine.

Then let us keep the garbage lol

At my Amazon FC we have about 25 to 50 staff that do nothing but work on returns

The problem I just started to have with Amazon is not receiving my packages on time especially when they say it will be 2 days and do not get it until 4 days later, after watching how the employees are treated to get the deliveries to us on time all I can say is WOW! Now another problem Amazon is having is giving people their money back after getting products back in the warehouse it's been more than 2 weeks and I still do not have my money back. I just looked up Amazon's Corporate office in the State of WA, and it is considered a Foreign LLC, Corporate office Settle in Washington, Jurisdiction Delaware. 🤨well, they are protecting themselves for sure someone in the U.S. just needs to start another business like this one and do it better wish I had the money.

How about going back to the way it used to be. Build new Malls, it's more fun to go to a mall than just sit at home. We have become too damn lazy thanks to Amazon. Amazon should be put out of business.

Amazon should have a Homeless store

Amazon should limit no of items returns per month per account. second thing is Amazon should open returns stores and sell in stores for actual cost.

"Somebody is gonna pay for that", why not let that somebody be the shipping company if they damaged it?

I stopped ordering from them. They’re a PIA with those boxes.

Everyone is looking out for their own profit. No one is looking out for the cost to environment. Businesses do anything to sell their product. If, instead of a combined product price with free delivery, evey product had its product price and delivery cost separate, then buyers will also think before returning something as they might not get the refund for the delivery charges if they are returning a good product. Such business practices of providing free delivery when it is not actually free, lead to such problems.

Not to mention in store I try not to even talk to the employees working at Walmart, generally they just look at you like your crazy for even asking them a question.

How about the MOST OBVIOUS action! tightening return policy, charge return shipping, give shorter return windows, have a stricter return limit, charge more re-stocking fees. Stop making everyone feel they just return, any and everything free and clear and they will be more judicious in their choices.

Bought an item on amazon only for it to go on sale and be 50% less the next day. Chatted with support and they wouldn't credit the price drop. So I was forced to return the item got a full refund and buy it again to get the cheaper price.

AMAZON can afford the loss.

Sorry guys, I’m one of thoses who buys a ton online and usually buying 2 sizes and then ending up return at least 50% of the order

refunds take to long to get back...im talking about the money...

This is a growing issue that people don't see

Please don't buy crap you know you don't need. Do it for the planet

Amazon need to stop their try first before you buy BS. Do they really think people are NOT going to abuse this?