Full Show: Clark to USAA: Treat Members Better and Never Put Your Money With Big Banks

What happened to USAA they had the very best customer service ???

I left usaa 5 years ago. Worst customer service. They drug me for a year when my home had tremendous water damage.

They are so awful, there a facebook page with numerous members complaining every second.

Fact. 2023 USAA raised insurance rates twice (each 6mo term) 17+% each time. In 2022 they took a 1.3B loss. In 2023, CEO/President Wayne Peacock's salary went from 4.8M to 8.1M.

When trying to get information about the increase, employees would state "insurance rates are higher in Florida". But yet, rates in 2024 only went up about 4% and everyone, not just Florida, went up about 17% each term. It took some digging to discover the truth about the losses and employees will deny that the losses was the reason for increase.
Still trying to figure out how a CEO warrants such a large compensation increase after such a considerable loss.

this week you reported the drm on next gen tv is free of encryption. Atsc 1.0 was weaker signals ever since they started encryption. This week that changed ever since the zapper box could decode. Now my telaves antenna is getting 65 to 90 channels the way it was supposed to. Thought you should know this is the Orlando area.

USAA is attempting to compete with bigger banks which makes no sense. What USAA has always been good at is service. In the last 4 years things have changed in the interest of achieving this big bank status. It's a tragedy. I too have been a member for 45 years and watching it's decline is heartbreaking

My experience had been outstanding to date. I had my account hacked a few years ago and usaa reimbursed me immediately and took care of it. Members should check all their accounts daily

USAA has lost its way. They spend millions, maybe billions, in advertising yet their rates keep going up and their interest rates on checking and savings accounts are abysmal. I’m shifting all my money to Navy Federal Credit Union which gets a much higher customer satisfaction rating and pays much higher rates on accounts. Time for a major shakeup from the top down.

USAA made my family's life pure hell after the passing of our loved one. We had to jump through multiple loops in the process of closing accounts of our loved one. USAA made the process painful compared to other banking institutions. It seemed as though the right hand had no clue as to what the left hand was doing. Our entire family has served in the military, but you couldn't pay us to do business with USAA again 😡🤬😡🤬.....

I have had good customer from USAA and they have helped me whem my debit card had fraudulent charges. Its thier auto insurance premiums keep going up. No accidents, tickets or claims. I'm looking at Amica

uSMART's recent balance interest activity seems to have an annual interest return of more than 4.5%, which is still available at any time. What do you think of it? I am a little tempted

Yubikey

Had an issue back in 2020, someone used my account and took $5k i only got half of it back and they accused me of writing a check in Arizona when i never lived in Arizona or went there. I was found to be not at fault but they couldn’t “find” the other 2.5k. And a year after usaa got sued by the federal govt for not reporting fraud which is super sketchy. I have been switching to NFCU, if NFCU got auto insurance they’d wipe USAA 🤷‍♂️

Also, safelite through usaa just tried to charge me for $300 for a windshield on a honda accord, i canceled it and took it to a dude who did my windshield for $200. Insurance and banking right now is a mess

If you only knew the inside story!

They need to treat their employees better before they can address treating customers better. One of the worst companies I've worked at.

I find their customer service, the services offered are the best 👌

I fear USAA is going WEF. They used to be the absolute best. Now they’re just ok. If you get some one who has been there a while with the old culture. But I bet most of them left

I bank with them and I had a very high credit score. They only gave me a secured credit card with a 700 score and also gave me a higher interest rate than Truliant federal Credit Union so I do plan to leave them.

GREED, plain and simple. They’ve expanded their customer base so large that the risks they encounter now are so much higher than when they started with just officers, then senior non-comms and then all active duty and retirees in those categories which really impacts their insurance claims. They’ve gotten too big for their britches.

Clark your video is already helping me. Today I received a call from the office of the CEO/USAA. They are working to fix my many problems 😊. I am also reaching out to the members of the board, certainly they do not know how I have been mistreated.

Thank you Team Clark.

We have been with USAA for over 40 years. I have never had a bad experience until recently. We were proud to say we are members, but if our recent experience is a sign of where they are headed...count me out. It used to be the very best of the best. It's looking more and more like those days are over.

We have not had any problems with USAA Bank. I can see why others might have. USAA's efforts to grow into a major bank have outpaced their ability to maintain the high level of customer support they had when servicing a smaller customer base. The current senior leadership is not as dedicated to the military clientele as previous leaders with actual military experience.

Member for 28 years and Bank employee with them for 3 years. The bank was an absolute clusterfook. They are an insurance company with a banking hobby. They are still using the same antiquated system they’ve had for 30 years. They had great benefits but base pay was absolute garbage. Anyone with any banking acuity leaves to go to a real bank. They had managers and directors in mortgage they moved over from insurance. Sad to see what has happened to a once great company to do business with.

Went down the drain when they expanded their base. Left them after 27 years. They are gouging our young enlisted soldiers. It’s criminal!

I will now be moving my accounts from USAA. Last year I opened a conservatorship account for my adult son. The process took 6 months. Somehow the bank opened 2 accounts instead of the one, I assumed that the account with my sons name on it was the right account and started using it for him. A month ago they called and told me I had 60 days to open up a new account because they were closing that one, my sons name was not supposed to be on it. Bank error and yet all the burden was on me. They wouldn't extend the time so I could deal with SSI, remove his name and make it a conservator account (it was a joint account), reopen the actual conservator account which they had closed because I didn't use it, or fast track the process since I'd already gone through it (the only thing I wouldn't have to resubmit would've been the conservatorship.) I talked to multiple people in multiple departments and all i kept getting was, "I'm sorry but this is how it is. " after 23 years of service I've never had such bad service from them.

All these problems seem to be related to having a civilian president. First one in its history.

Just left USAA after 12 years with them. My bank account was hacked for $2500.00 & after 2 months, their "investigation " concluded it was responsible. Um no. Not my signature on the "Lowes" checks and I never worked for Lowes. USAA reps admitted that people's account are getting hacked, it is horrible, they would look into it. LESS THAN 2 HOURS LATER, they conclude I am responsible. I canceled my car insurance and moved to progressive and my paycheck is DD to my local credit union. VERY disgusted by their practices.

I QUIT USAA AFTER 20 YEARS, BECAUSE THEY WOULD NOT COMBINE HOME AND AUTO FOR A DISCOUNT, AND CONSTANT PRICE INCREASES.

.....AND THE LACK OF COMMUNICATION AND CUSTOMER SERVICE

USAA has gone down substantially since Wayne Peacock took over.

Closing many accounts with usaa but there annuities are still highly rated

I worked there almost 20 years. They have gone really downhill from when I started there. A problem is their CEO is the first non-military CEO ever. They have issues with compliance especially in banking. I still have accounts there but have been opening another account with a credit union. When I answered the phones I would hear several customers complain to me especially about the claims even though I didn't work in claims. I had a auto claim a couple of years ago that was taken care of well. I think it was probably due to both of us having USAA and they couldn't argue about paying it. They used to treat their employees better and have reduced retirement benefits and adding more benefits to.attract younger people. They also used to be very conservative and now have gone to more a woke organization.

Wow, you just proved to me that it's not just me feeling USAA is getting worse, W8TH EVERYTHING! Was never like this for me years ago but they've been going down hill, and FAST!!!!

Clark, please give a specific example of the real interest rate difference re. broker CD rates v. a normal bank rate or credit union rate. May not be worth the trouble for pennies ??????

I've been with USAA for 30 years, currently shopping other companies and USAA is 30% higher than the three quotes I've reviewed.

I've never seen the value of this company. I'm a veteran but they have historically been among the most expensive options for insurance, so I never seriously considered them. They have no official affiliation with either the US Government or the Military so it almost offends me how they pretend to.

Langley Federal Credit Union is another good credit union if you don’t like USAA.

I can say they have been good to me. Had a car accident 2 months ago and their claims department was wonderful through the whole process.

Clark can you return lemon used car to dealership if it was sold with bent wheel after being lied to that's why brakes squealed when putting on brakes and getting runaround from managers . It's been a month since car was delivered to me. Please HELP advise me what I can do
Thank you for your assistance

Clark Memorial Day is for our war dead. Veteran’s Day is in November.

Maybe I’m different, but USAA called me to lower my premiums, not raise them.

USAA has failed to address the numerous complaints and assured its customers that everything is under control. We do not know if, in fact, these complaints are true. The lack of answers can mean reality.

I love USAA but my recent experience is causing me to doubt their commitment to us. I have been waiting 2.5 months on them to adjudicate my claim. Now I been told I have to PCS and the claim is still not complete. The 2nd adjuster just canceled his appointment and now have to wait until next week, and my HHG is due for pickup.

USAA was originally just an insurance company. Maybe they should go back to just that.

Yes, indeed, be careful with financial advisors. I'm acquainted with a well-to-do "financial advisor" who once pitched me whole life insurance. I showed him, with specific examples and figures, that it was better for me to buy term life and invest the savings. He left confused and came back with his boss. After again showing them my numbers, the boss gave up and walked out. Now decades later, my acquaintance is the "boss" and teaches new college grads how to pitch this garbage to friends' parents and parents' friends. He lives in a big house, drives luxury cars and takes fancy vacations - all because his clients are paying too much for the death benefit on their life insurance and accepting below market returns on their investments. It's just sad.

Usaa insurance service lost a lot of money in recent years. 2016 had the record hail claims in san antonio history due to the hail size. And USAA suffered a large loss, since then How they handle their claims is day and night difference.

Saw all the issues...especially blaming customers for FRAUD on their accounts.

I canceled my usaa insurance on home and cars. Saved closed to 1,000 a year.

Got nfcu credit card so canceling my usaa card.

Disgusting how bad they have become. I think my father would turn over in his grave since he raved about them since start of his military career.