How to Fix Stuck Titles Bullets and Catalog Attributes on Amazon - Brand Registry Detail Page Change

Awesome content, I'm having a similar issue but a little different. My title updates on my seller page but when I open the customer amazon page its never updates? I contacted Amazon and opened a ticket, they said to wait 24hrs. I've waited days and still no update. Any suggestions?

Hi, So I'm trying to update the size in the Catalog Attributes for an ASIN. I have spent days going through calls in Amazon and tickets. I tried to update it via bulk upload by uploading a catalogue excel. I placed the right sizes in the respective columns. Issue is it doesn't update since it's Brand registry. I tried to open a ticket through Brand Registry and they say they can't do it since I have to do it on my end. But I continue to get error 8541. I tried to do it manually and of course the listing doesn't let me update and save.

Great content, the category list report info was really helpful

Really enjoyed your video and as you say with a lot of people the templates go over their head and I'm one of those as they aren't straight forward and I don't find anything straight forward about Amazon in fact it's more of a nightmare.
I added 3 photo's to one of my listings and they went through and appeared so I then tried to add 3 photo's to another listing and of course it through up the red exclamation under product identity with the famous 8541. I dread going into change anything as you can guarantee they either unlist you or do the 8541 trick of which really has nothing to do with the issue.
Their excuse is the product id is incorrect but it was the catalogue department who put it there due to some previous bs where they wouldn't accept the correct product id.
Spent a fortune on blo.....y Amazon so can you please tell me is there an easy fix and if I edit on the listing the issue they're referring to will it still throw up a red flag again.
?
Would I be better to delete and relist and add the photo's then?

Absolutely hate this:
1) they want you to delete for 24 hrs then reupload a flat file... ok so I have to lose 1 day of sales/rank due to an amazon "glitch"?
2) to create the file upload, if you just use a cat listing file, TONS can go wrong and it can change so many things (item type keyword, browse nodes, etc) so you have to manually create an actual upload file for the exact category which is a pain, takes time, and easy to make mistakes on

such a F(&#$ hassle

IF I DELETE A PRODUCT AND A LISTING CAN I GO INTO MY SELLER ACCOUNT TO FIND THE ASINs, SKUs, FNSKUs FROM THE PRODUCTS I DELETED?

Hey Steven,
Awesome video, but I'm still having troubles with update of: Title, Description & Search Terms (bullet points went through without an issue).
Did a full update, deleted listing for 48 hours, full update again - no use, it just won't update for these fields.
Brand registry support says "the attribute you have requested updates on has already been claimed by another representative of the brand". I'm stuck.
What would you do?

@MyAmazonGuy, Hi Steven, My question is if i delete listing for 24 hours before i relist using same SKU & ASIN, My inventory will have no impact and will be available following relisting done? I know it will into stranded state till i relist but other than that is there any impact on available inventory in FBA? Thanks

Why can't I see the "Vital Info" tab when I Edit my listing?

You are cool!

Hi Steven,
I intend to change the whole title and because of that I think it does not good enough, so can I change the first 5 words which are represented the main keyword I have already made giveaways through and got ranking?

Is there a report to pull to get all images/descriptions etc of your listings so you can upload into shopify?

The difference between arrogance and confidence is with confidence you back it up. Steven, you definitely back it up. You are the best in the business. No other agency is even close 👌

Hi Steven. I am having great issues with Brand Registry... Their responsiveness to my problem is ridiculously horrible. I have an inappropriate value that will not come off my listing. Because Brand Registry will not answer my specific questions and requests, I have decided to just delete the listing for 24 hours and then see if reuploading with a better value inserted into the attribute will correct the problem. Should I delete from the flat file or from Seller Central??? Thanks! Nancy

When you Delete and Relist your ASIN, do you lose all of your 5 star reviews associated with that ASIN?

I’m following along and I see they have updated their system, they said they will let me know within 48 hours an update

Why don't you use the category listing to update the listing instead of copying it in a blank template. Just unprotect and update via category listing no need to copy in a different (blank) template. Also, create parents within the category listing. Change all old automated parents and create new ones with proper names that make sense. Delete in SC old parent prior to creating a new parentage connection. Works best.

very helpful ❤ thanks for sharing this with us. much appreciated 👍.

Hi thank you for video. I am having problems with my product photos. Old photos of my products have just replaced my new photos and i don't know why. Any help would be apricated. Thank you

very helpful ❤️ thanks for sharing this with us. much appreciated 👍.

Hi Steven. I did what you said to do and I got the absolute worst support from Amazon ever!! Not saying that your directions were bad because you were very clear in the steps. I guess I just happened to get a rep that is from another planet altogether. Any way, I have tried the flat file upload, inside seller account, and your method. I am now on the phone with support who will be putting me through to Brand Registry.

I've inherited a company VC account, a new SC account has been set up, so the product updates are in VC via a template. I have a title that is stuck and not changing even though I have uploaded a new template in VC and manually updated in SC. Is the advice to raise a ticket in VC or SC?

Hi! I looked at your videos and can't seem to see where is your special video about backing up images like you said in this video. Can I have a link to that? I'm considering the full update option since I've done all the things you said and still can't get my new title and bullet points to reflect on the frontend. Thanks!

Hey I've got a question - we've listed items in one category, but Amazon is displaying them in a different one entirely, without mentioning anything to use which is weird. Any ideas?

Our title just won’t show up at all even though it is in feed upload and backend like you showed. Can we go through same process? All our images/bullets/description shows just not title

$1000 to fix a title!!!! Some of us are new sellers no making money yet. That's ridiculous

I have tried contacting amazon to change my title and they won't help me. They keep saying to change the title but it won't let me. My listing has been removed to brand infringement but I own my brand and I am brand registered. I'm at my wits end.

30 person Agency:))))) haha you are way bigger by now….

Hello,
My listing was selling and on Amazon Canada and Mexico
And from the beginning of this years 2022 they said they rebooted the remote fulfillment account as I am selling though the NARF program. As per to Amazon I need to take training in selling pesticides - although my product has nothing to do with pesticides. Any idea how to solve this?

Thank you; great video.

Great video! Extremely helpful. Quick question though, we're selling 2 different unit types. These show up in our product page as A: "5 Count (Pack of 1)" and B: "3-Step (60-Day Supply)". We want to change A into the same format as B but we keep getting an error saying "The SKU data provided is different from what's already in the Amazon catalog."

Sir have u any FB group? I want to join it.

I have the same problem but with the Brand name. Tried everything but nothing worked. Partial Update, Full Update, Delete SKU, Reinstate, waited 24 hours but the old Brand name was stuck and the problem is still there after 6 weeks.
The old brand name was just a Random 3 word Name which I used before getting my actual brand registered. There are total of 11 ASINs, 6 are updated to the new brand but 5 went back to the old brand.

Nothing has been working.

Will try this fix. It's a relief to know that my problem is not isolated. Selling on Amazon has been one issue after another for the past 4 years. I keep going because I think it will pay off someday but it's a constant struggle.

Great video. Thanks for sharing

This is the second time I've referred to this video. First my title was stuck, now my images are. Hopefully the flat file update works for stuck images as well... we'll see!

Thank you for making this video. I am writing to ask what one should do if they still can’t change the product title using the file upload? I have been on the Amazon support hamster wheel for a month and have tried deleting the listing, reuploading, partial updates, updates, and of course multiple upon multiple support requests. Even with the full Update upload, I am still getting the error 8541. I am the registered brand owner, manufacturer and purchased my GTIN directly from GS1. It is getting to the point where I feel the only option is to try a new GTIN number but this GTIN number is on the barcodes of all my inventory.

Will a full update delete the existing product images as well f they are not in the full update inventory upload file?

Hi Steven, May I ask a question? My listing is now fully optimized but the bullets are not showing. Do you know a possible reason why it happened and how to solve it, please? Thank you

Too complicated but i thank you . i still stuck 😅

Hello, I relisted the product with all the information and bullet points after 24 hours of deleting the listing Usually this works and stuck bullet points are changed but due to some reason this is not happening in FRANCE market place I even ran cases with amazon but they suggest the same thing over and over again.. What is the otherway around if the method you taught me isnt working for 1 account?
Thansk

I did everything mentioned here before watching this video but my bullets are still not showing :(

Hello, great content. I am brand registred and I manufacture myself and I am struggling from the last few days if not weeks with my existing listing with three variations. Amazon recently split it into three stand
alone listings. I noticed it changed my original size names (rather
style names) into 1 Count (Pack of 1). This is how Amazon named all of
my three sizes. When I try to change it using flat file I keep getting
error nr 20002. Whats more I cant change it at back end as it is already listed in catalog and no changes can be done. If I delete everyting is there a chance to do it from scratch with different theme and names?

Hi Steven! Watched your video on updating catalog attributes. I have gone in circles with seller support on one of my listings. I need to update the category path from "books" to "office products" which they should be in. I have a parent with 4 children (only one of them active as an FBA and FBM). They told me to delete my listing, wait 24 hrs. and relist. Do I need to delete just the active variation with inventory for both the FBM and FBA listings or just one of them? I already deleted the FBM which is currently active. My FBA does not have inventory yet.

Also, if I try to relist with the inventory file, do I do a full or partial update? I am really confused with how to complete the file. Very complicated process. Thanks for any advice you have.

Hi Steven, I'm unable to edit product title, and got error code: 8541 with flat file. Wasn't able to fix with deleting the listing and re-list it after 24h. How can I fix this issue?

Steven, I have the same issue currently and may have some insight on what is going on. After a couple of tickets to seller central support, I received this response:

"We found that the existing value for this attribute is being contributed from your selling account. As you are a brand registry seller, the contribution of this attribute is higher than the seller support, we don’t have permission to update the related attribute for you. In order to update this attribute, you need to submit a "full update" inventory file with all attributes filled-in with the correct information, including..."

In short, it looks like it's a permissions issue. Sadly when you attempt to make the change through the front end, it doesn't give you an error message or reason why. The solution of course is to upload the flat file.

sometimes you feel like you have no control over your own listing

That was exactly my problem. I've been struggling for days. You are a very good man. I don't have a website. So I will try with the install path. I hope it works. Do you have a video where you explain the installation method in detail?

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