Odoo Helpdesk Support Ticket and Issue Management Module
Odoo website Helpdesk Support Ticket Module allows you to manage and create Support Tickets for customers and access Ticket Portal for complete Issue Management. Customer also able to create support tickets with odoo website.
Helpdesk Support Ticket management module supported Odoo V16, V15, V14, V13, V12 version with Multiple languages supported in odoo backend.
. Email us for your language support without any cost. We have used google translator for translation, let us know if any translation needs to update.
Manage Account Invoice With Helpdesk: (process)
User Configuration – Invoice Helpdesk Ticket.
Button - Create Invoice .
- click on button at that time create Invoice with select product in that ticket.
Add Smart Button in Helpdesk Ticket For Account Invoice View .
In Invoice Add Button Ticket For View ticket from Invoice for Ticket count.
App download now :
Odoo 16 :
https://bit.ly/4162lgi
Odoo 15 :
https://bit.ly/3OyxBPb
Odoo 14 :
https://bit.ly/38xbaJK
Odoo 13 :
https://bit.ly/3y6JfL7
Key features for Website Helpdesk odoo module with support ticket Portal
1.Customers can create support tickets with attachment of documents from the odoo website. Also, user create tickets from the odoo website helpdesk admin system.
2.Customers can create support tickets via support email and received Created ticket detail in email.
3.Odoo Helpdesk dashboard with chart available for monitoring all activity of the helpdesk system in odoo backend.
4.Allow customers to create a ticket by odoo Helpdesk Website form, the ticket automatically creates at odoo backend
5.Customers can check the status of all submitted support tickets in the Account section of the odoo website
6.Admin user assign tickets to support agents from odoo backend.
Customer upload document file in attachment and Support team can check document to provide support to customers.
7.Chatterbox for customers and support agents, technicians manage tickets with tech support portal, and support managers can communicate to team.
8.Support Agent or technician fill timesheets on a ticket to provides paid support to customers.
9.The Support Manager or Support Agent can close tickets and send the invoice to customers through the customer support system.
10.Customers can set priority for a ticket (Urgent, high, low) with our website helpdesk support Ticket Management in odoo.
11. Email notification settings for every activity of support tickets.
12.Create customer support ticket invoices from timesheets in the Customer Support and Helpdesk system in Odoo.
13. Odoo helpdesk comes with the feature of call center management within the odoo website helpdesk support ticket and Issue management module, which allows creating tasks for helpdesk tickets.
14.The support manager easily creates an invoice with the help of timesheets with a few clicks.
15.The support agent can inform customers to manage helpdesk ticket stages under support tickets in odoo.
16.The customer submits the ticket subject so the support agent or support manager can understand the customer ticket and provide support.
17.The customer can submit rating and review/comments on particular ticket
19.Filter option in odoo backend for view customer ratings and review/comments.
20.With the help of an Online ticketing system for customer support in Odoo, you can create tickets, show tickets and search tickets by filling up the customer ticket form
21.Odoo Website Helpdesk and Support System Module allows you to view tickets with data such as Kanban View, Calendar View, List view, Activity View, and much more.
22.Roles and Rights - set roles and rights to support agent/helpdesk employee for work in helpdesk system.
23.Odoo Website HelpDesk Ticket Filter Options with Team, Assigned, Date with Status display (New feature).
24. Email ticket to create
25 Odoo Website HelpDesk Ticket Filter Options with Team, Assigned, Date with Status display
26.Create Sale Orders, Invoices, Purchase Orders from Tickets
Watch video for process of help desk invoice creation for ticket :
https://youtu.be/qYr_fd2MroE
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Тэги:
#All_in_one_website_help_desk_odoo_module #Advance_website_helpdesk_module #odoo_app_for_webiste_helpdesk #customer_support_helpdesk #website_helpdesk_with_support_ticket_portal #odoo_help_desk #Support_Ticket_and_Issue_Management_Module #Manage_your_customer_ticket_support #Issue_Management_for_customers_support #Website_Helpdesk_Support_Ticket_Management_in_Odoo #How_to_create_helpdesk_invoice_from_tickets #productive_website_help_desk_module #odoo_v15_advance_helpdesk_in_odoo