Revolutionizing the Customer Experience Through AI w/ ASAPP CEO Gustavo Sapoznik | Technovation 846

Enterprises are rapidly accelerating their artificial intelligence strategies as new tools emerge, and the executives at these companies are constantly looking for ways AI can solve big problems that have plagued them for decades. Seeing this niche as an opportunity, Gustavo Sapoznik, the founder and CEO of ASAPP, has led the company toward building products that leverage AI/ML tools to solve the world's most difficult problems. In this interview, Gustavo sits down with Peter High to describe the journey he went through starting up ASAPP, the value it provides companies, and what inspired him to start down the path of entrepreneurship. Throughout his career, Gustavo has gathered many unique insights on the evolution and potential of artificial intelligence and shares some of what he has learned throughout the conversation. More broadly, Gustavo discusses his personal entrepreneurship journey and his advice for those looking to follow in his footsteps.

0:00:00 Introduction
0:00:08 Gustavo Sapoznik's Journey and ASAPP's Mission
0:00:48 Understanding ASAPP's Business and Mission
0:00:56 The Problem of Customer Service
0:04:21 The Inspiration Behind ASAPP
0:07:59 The Evolution of AI and Machine Learning
0:16:36 The Impact of AI and Machine Learning on ASAPP
0:22:42 The Future of Contact Centers
0:31:35 Gustavo's Reflections on His Entrepreneurial Journey
0:34:12 Closing Remarks

An audio-only version of this interview is available as episode 846 of Metis Strategy’s podcast, #Technovation with Peter High. Learn more at http://bit.ly/Technovation-846.

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