Genesys Cloud Contact Center Overview

has anyone tried to use air pods successfully with Genesys? i'm having trouble getting Genesys to recognize the microphone.

Genesys is skynet

It's all bells and whistles until you call company's tech support, you hear dreaded line: "Hello sir, Gupta Balakrishnan speaking, how can I help you?" and you think to yourself "Dear god, please... not again."