My Frustrating Call with Amazon Customer Service

Very simple and straightforward. The item is not owned by Amazon so Amazon does not have the right to just replace an item from one seller with another sellers item.

Most Amazon customer service is garbage. They lie to customers over the phone or Amazon account chatting, Amazon should get rid of those rats customer services it's just a waste of $ there are not helpful.

You could have just asked her to transfer the call to a supervisor. And not only you, anybody who is reading this comment, please ask the csa to transfer to a supervisor if you are not getting the expected resolution. We would be more than happy to escalate the issue . But, you have to ask for it. If you dont, we can't do the transfer.

Everytime I call Amazon customer service, it's just an Indian call center representative ignoring everything I am saying, while listening to themselves talk. I had an expensive delivery sent to the wrong address and the Indian lady blamed me instead

ITS NOT AMAZON ITS STUPID INDIAN WOMEN....INDIANS ARE SUPER AT HOSPITALITY BUT INDIAN WOMENS ARE THE OPPOSITE ...COMPLETELY

I'd say that, in effect, Joe was a douchebag toward an employee that couldn't do anything for him because of the policies made by a douchebag company. In effect.

The Problem with sites like these; is not the website or the merchandise. It is vendors and the customer service reps. If a vendor is fraudulent, false advertising or failed to ship out an order. The customer is to contact Customer Service, who in return mostly behave like rude idiots. With all websites like these there is a risk of criminal scams that advertise merchandise just to get a quick buck. They do not send out the order (because they do not have the merchandise), this is a fool's crime, they rarely get more than 20 to 100 dollars. From experience I can say all Customer Service Reps of websites like these are crappy. And it is scarce to access a good rep on many webstores. Many websites like these tend to have a Customer Service department that is rude, and not professional towards the customer. The customer has to recall until they reach a rep that is of integrity, and not some nincompoop. I like a bargain, so ignorant lazy crooks, and rude service will not deter me from a good deal!!! A better question is "Does customers outside of the United States share in the terrible experience from Customer Service?"

Why does he not take the refund. A refund is a companys obligation....i do understand his point... but theres fine print in the tc and c when purchasing....
However the agent was not clear in explaining the company policy to him...
Basically they dont own the item...
And Amazon policy does not have a option to pay the difference...
The caller should under understand...that she is not the company...she has to follow the company guidelines...she has no athourity or decision making ability..
While im not familiar with Amazon's policies i would assume that its provided to the buyer when purchasing...

Not a good call on both ends to be fair...but the onus is on the agent to handle it better

You are just arogant and stuborn terrible person she told you there is no option you are molesting this poor girl

I'm sorry but this guy just doesn't get it. He keeps accusing every CSA in this comment section of not listening but he's the one not listening. How can an agent front the difference if the item is sold by a Third Party Seller? It's only distributed by Amazon

That said, I do feel for the guy. He is being polite despite his frustration so I wish Amazon would explain what Third Party Seller policies are vs what Amazon's policies are

Put plainly, she wasn't just going by "what the computer is telling" her. If its sold by a Third Party Seller but fulfilled by Amazon, agents can only refund. They do not have the item in stock for a replacement. It's even worse when it's sold and fulfilled by a Third Party Seller. In that case, agents can't even refund. They can only reach out to the seller on your behalf

However customers need to check who the seller is BEFORE buying their product so they know what can and can't be done by Amazon agents if something goes wrong. If it's sold and fulfilled by Amazon, the customer experience is much smoother because then a refund, duscount or a replacement is likely available

wow. first of all you talk too much! and u went and posted a video online for such an issue WHILE you could get a full refund Eish!! you're a headache with all due respect!

So you bought it from a different seller, Amazon in this case is just the middle-man basically, Amazon DON'T produce your item.. now the seller included a faulty item in the box and is now out of stock, in this case it's only fair to expect from Amazon to refund you for the faulty item. But instead, you want them to buy you the item from a different seller for a higher price and send to you!? are u for real?! Neh man you don't deserve more than what you paid.

Despite this guy was not satisfied with the solution, was nice and calm, it is something we thank from customers as customer service agents

sounds like your a cry baby and your just one of those types of customer who you just can't make happy you wasnt get stuck with it they offed you a refund what more do you want get over it

Stop being lazy ignorant and read every bit of policy that displays on your screen while creating an amazon account or placing an order and you would never have had to make this call in the first place

Associate was so rude, she has not a mind and she did not ask the customer for is there anything else and she was so rude she can tell the customer that you can talk with the seller and I can guide you through the steps so that you can talk with the seller.

This cx is a biggest nightmare, uk people are so arrogant.

There are some cases that you bought the item that is being sold by a third party seller. And when you checked it on the website, it is now being sold and dispatches by amazon. And it doesn't mean that if the item is being sold and dispatch by amazon, it always have an option for replacement. As a. Customer service representative from Amazon, every faulty item has only 20% chance to have a return on replacement. But for the rest, most option would always be a return on refund. And if incase that you will be paying for the postage fee to return the item, you can provide the receipt once you call again and Amazon will do their best to process you the refund for the postage and for the returned faulty item. Then you can reorder the item again.

Their customer service is terrible I returned something and still haven’t received my refund

Everyday we meet such a annoying customers 😞

Everything is fine until n unless we meet Indian customers 😠😃

Imagine making an entire video and still replying half a decade later lmao me and other colleagues always have a good laugh at people like you

The agent is giving the customer a solution, it's just not the solution the customer wants.

Amazon has the worse customers i tell you,only a small amount are understanding

Seems Amazon service as well as their A to Z guarantee has gone down the toilet. Seems about 30% of my orders are now late or get lost in transit. I'm now considering dropping Amazon and finding deals online bypassing Amazon altogether. At this pace, I'm sure more and more people will feel the same way and start ordering from other retailers

By people like you working as a Customer service representative sucks

Yes Amazon customer service is very poor on customer service field. Even if you talk to manager, they will hung up on you. That's ridiculously impolite. Frustrating customer become angry customer when you hung up on them

Kudos to the associate. She did a great job. I dont understand how you could not let it go lmao.

Amazon is a freaking nightmare they have the worst customer service in the universe, you cannot talk with a live person in the US. I am done with Amazon I am fed up.

20 min of annoying and model of no good customer behavior

You are just retard man.

just imagine her giving you that expectation and then losing her job the next day . is that what you want? . why didn't you ask for a supervisor?

she cannot replacement it . if she could have she would !

This suggestion i will give you could be off hook, but by reading comments i notice many Amazon Csa are here including me(worked for amazon customer service)
i read further down your solution is a price diferrence? wich is an option and can be used by csa, why dont you give your phone number on the video and let a csa from here call you with the solution already in hand? Or you cal the csa and solution ditectly the problem? Its a bit off hook because csa arent allowed to chat with customers outside the amazon cs workplace but for the seik of getting the solution it could be the way to consider

I worked for Amazon customer service and i now respect any representative of any company, i would get frustrated though if its a scam type situation buy other than that i know what pain it is goin through a call and having to resolve shit agressive customers all day long for some bucks

Amazon customer service sucks，I change my phone number，I lost my money.I will never buy anyting on Amazon.

I reached out to Amazon about my refund i l.m supposed to receive a product but it didn't came it kept delaying so i cancelled it's been a month i didn't received my refund so i chatted with someone and they arranged call with a professional who take of this things so i got call Waited 1 minute and i got connected with the agent and the sound i getting from the agent is dog sh*t i can't hear clearly it's lagging crackling and
I.M from india and in india amazon let's there employs work from home with there gear and i .m annoyed by the costumer care services and i think i lost a 50 dollars

Retuning stuff to a third party is a hassle

Really tough situation, also a rep from Amazon over here, Amazon orders can be process in 3 ways the item is sold by Amazon and ship from a Amazon fulfillment center, so Amazon purchase directly from the manufacture the items and have complete control of the supply, but also there's items that are just fulfill by Amazon meaning a seller purchase stuff from the manufacture and send that supply to an Amazon warehouse to handle all the inventory and supply. the third is when a seller handle they own supply chain and ship the item from their own warehouse ( for this ones the options are quite limited and more manual), So far in your case it was the 2th case an item fulfill by Amazon, normally we can process replacements for items sold by Amazon, in some cases also for items coming from another seller that rent Amazon warehouses to ship your order, but that option mostly depend if the item still available in the website, since a replacement is like a new order but for $0, I see that this item is a collector item normally if a seller had used a warehouse from Amazon to handle all the inventory they just send a limited quantity of supply so if the item is show as not available a direct replacement cannot being created, per current policies this case actually could have a price match on the reorder of the item, so a resolution will include the advance refund to your gift card balance ( this process within hours), some kind of promo for the price difference on the new order, also sometimes normal retail reps doesn't have the option for a replacement for fulfill by Amazon items , but we can actually escalate this during the call with someone who have the permits to create such replacement.

People thinking that customer service must bend backwards to replace an item, when a replacement cannot be sent. Those agents are only doing what they can and customers like this is too stubborn to understand that they only have certain options available. Pfft. Either keep your item and shut up or send it back, get a refund and then reorder it.

He could of send it back got a refund and buy it somewhere else

I would of asked my supervisor on the floor what would be the better option to resolve the issue or advise for them

please have the compassion for the agents that are trying to help you.if we do have the option,as much as we wanted we want to make all our customers happy.if that is coming from a third party seller we do not have an option,believe me,i am an amazon customer agent.its because its the policy mr.jeff besos has implemented.

Jesus...what a Customer.... DUDE IT WASNT POSSIBLE AS SHE SAID! Just send it back and order it again next Time!

Although she is rude i know she could explain a bit easily in a normal way but yes she was rude

She really don't have an option she don't have personal grudges with u it's all about policies and terms where she can't do so pls as a customer always try to understand.

March 2023 still dreadful and deceptive.

Here in Canada you cat even call Amazon.they move you to different categories that you cannot call them!They are scams

😂😂What a Customer....Keeps on repeating the same again and again...Just try to understand the Csa...She explained pretty well...When we don't have an option...We can't do anything...Not satisfied...Just close your account and try buying it from any other store or any other e-commerce sites...Just dont think yourself a boss...and act like a person who knows all the stuff...demanding a solution which is not available...These guys makes the Csa assocites day worse...What would you have done...If you are in that Csa's shoes...and a customer asking you for a replacement...and you are not getting the option for it?...What would you have done...could you please share...so that The Csa's can know what to do...

We need a final solution to the Amazon question. The twats who buy from them deserve all they get I’m afraid.