An Interview with Top 50 CX Expert of the Decade, Dennis Wakabayashi

Welcome to Episode 12 of Winning Digital Customers | The Podcast!

In this episode, Dennis and Howard sit down to discuss how he solved a chicken problem, how customer journeys are disappearing, and how he came to be one of the top CX experts of the decade.

Listen on Captivate: https://wdcpodcast.captivate.fm/episode/customer-experience-dennis-wakabayashi

Winning Digital Customers | The Podcast focuses on stories of digital transformation, told by the people who led them. The podcast covers a range of topics including digital transformation, enterprise strategy and innovation, customer research, design thinking, agile practices, journey mapping, and other related ideas.

Howard Tiersky is a digital transformation consultant with 20+ years of experience helping Fortune 1000 companies. He released his bestselling book of the same name (Winning Digital Customers) in October of last year, and created the podcast to give listeners real-life examples and context to some of the themes presented in the book.

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Тэги:

#business #user_experience #cio #chief_information_officer #chief_innovation_officer #live_interview #interview #podcast #video_podcast #winning_digital_customers #change_management #leadership #business_podcast #SVP #senior_vice_president #information_technology #digital_transformation #digital #customer_experience #customer_journey

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