ODR (Online Dispute Resolution) in Open Network For Digital Commerce (ONDC)

Speakers:
Rajneesh Jaswal - Co-founder, The CADRE
Manoj Gupta - CEO - Plotch.ai

Overview:
ODR (Online Dispute Resolution) is an integral part of IGM (Issue & Grievance Management) framework designed by ONDC to enable handling of escalations within the ONDC network in a scalable way. In this zoom session, we will understand the role of ODR in ONDC, how escalations will flow through the ODR mechanisms and how you can integrate with an ODR.

Agenda:
1. What is ODR
2. Role of ODR
3. Flow of escalations via ODR
4. How to integrate with an ODR partner
5. Q&A

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