The TRUTH about Best Buy’s Open Box Laptops!

this helps alot

Thanks broski

M1 Pro 2022 was hacked when I got it, I really thought it was just a 100$ less deal for store model, the laptop had fake OS store app I created a user name and was told thier was no account from Apple I'm thinking the whole machine was a fake os insane, they had me create Another account hacked in 2 weeks. Mac was aware and would not tell me anything I'm curious if he tech support was even legit he acted sketch About whole process and I was like how is this a legit solution to my issue none the less 2 oz of water killed it if today I attempt to clean. No signs of anything burnt, but am separate to know who I talked to on phone as I caught multiple logins on a firewall system that kept restoring admin privileges and hadability to erase all commands and shark history I was like how is this dude doing this, oh well they did not mention they have zero control over thier machines as simply changing the hard drive ssd date of manufacture gave him abilities Apple techs don't get . The Era of Apple is officially sauced.

Just bought an open box excellent TV, claims to have all accessories and no damage to the TV. Turns out to be a floor model that had been displaying forever and many accessories were missing including the box. Fact of the matter is: never buy an open box until you know exactly what you are getting, and often times it require physical inspection at the Best Buy store. The representatives over the phone will never tell you the whole story.

what do you use to run full diagnostics TODAY on the CPU, RAM and GPU. I'm looking for the best open-source/free tools for EACH category even if and especially if that means using different tools? ANd when you say run diagnostics I'm assuming you're also including some sort of tool to benchmark test these things?

What about open box excellent which claims to be as close to new as possible with no cosmetic damage. I can get an asus rog 5 with great specs for only $985 and a brand new one isn't in stock (for $1099) wondering if it's worth it. I guess I'd just have to look at it.

Hi, I'm from Ecuador and I found an ASUS G15 Ryzen 9 5900HX laptop, Open-Box Excellent with Geek Squad Certified
Professionally Cleaned
Looks brand new
Includes all original parts/accessories
Typically contains original packaging for 820 dollars, do you think it's worth it?

Bought an open box laptop from Visions. Had serious spyware on it. Did a factory reset on it and it solved the problem but not before having my FB and Outlook hacked.

I worked at Best Buy in Geek Squad and we handled the Open Box labeling. Most of the time the laptops were in pristine condition but we wouldn’t label them “Geek Squad Certified Excellent” because there was more paperwork involved and we were too lazy to do it, so we just labeled them excellent or satisfactory.

I personally would label a laptop Satisfactory if it was missing paperwork or had regular fingerprints on screen. I did it just to make the process faster and not have to deal with getting in trouble for saying something was certified excellent when it actually had something wrong with it.

Basically 90% of all open box laptops that are Satisfactory or above are in almost pristine condition. Once in a while you might get an actual bad one

Bought an open box Asus zephyrus, took it home and found out someone had removed the graphics card from the laptop, and returned it to best buy. Best buy ordered me a brand new one and had it next day delivered to me.

BestBuy open-box is literally Amazon's Used-Like New.
But if the discount is quite significant (15%+) then consider it refurbished where some pieces might've been changed or the item has cosmetic damages, nevertheless not impacting the performance.

Loved you in the intern, i see the eyebrow grew back :D

I bought an Apple Magic Mouse 2 from Best Buy and it said that it was an Excellent Condition/Open Box. Once I used it, there were many problems with the connection to my new IPad Pro M2. So I ended up having to take it back and had to buy a brand new Magic Mouse instead.

I brought a s21 ultra open box-excellent, I know phones are way different, but the phone is running anywhere from 900-1100 dollars right now and I got it for $720, and it works perfectly fine and there’s no damage

What about buying display models, they've been running nonstop for months usually marked as fair condition.. I'm on the fence right now wether or not to buy new or not

Too bad you can't trial an open box unit at the store before you buy it. The open box laptops for sale are usually stacked on a shelf in sealed boxes or sealed in plastic. You have to buy it first then if something's wrong with it then deal with the return. For example I wanted the 11.6 inch Asus laptop open box which they're selling for same price as the 14 inch Asus laptop new. Why wouldn't you just buy the new unit unless you really wanted to pay the same for the smaller open box unit, which was already touched by someone and who knows how it was handled.

so informative! thank you! now I'll feel comfortable with my purchase.

you put his picture omg

I just bought an open-box "excellent" condition Dell G15 5515. Was playing some Valorant, laptop randomly shut off and won't turn on. No power indicator while plugged in either. Last time I'm buying open-box

Great view and video

❤🌹 God bless you 🙏🙏

Wow wow wow wow wow❤️😻😻

I returned a mac air right as m1 came out within the 14 days absolutely nothing wrong just too slow. I was really hoping to rebuy it cheaper as an open box online😂

The BB Open box level is chosen by an employee discretion. I have "excellent" that looked like crap. So always good to check "satisfactory" and see how it is. Also you can get the Geek Squad protection. Lastly, the best way to get Open Box is when the item is ALSO on SALE, but keep in mind Best Buy won't match price or adjust price on open box items if the regular unopened box price lowers.

can i buy a ps5 ? on a bestbuy DisPlay ???

My 14inch M1pro is $2499, got it for $2323. It was immaculate, the only issue it had was a missing box. I was surprised/ upset when they brought it out in a plastic bag. Then I thought about it, $176 discount for a box that I don't need? Not a bad deal.

Got a geek certified open box asus g15 and have no access to touch pad. Even payed extra 20 bucks for it to show up faster...

what the fuck is up with open box Pokémon cards at best buy

Could you tell us how to run the diagnostic tests? That'll be super helpful. Thanks.

jajaja Gracias por compartir tu experiencia !! saludos

Weren't you on a TV show?

I wanted to get a acer spin 713 is there really a big difference between the geek squad excellent certified and just excellent

thanks g , going to buy mine certified

Cheeeeeeeeeee

I can tell you one thing: they are bullshitting on the open box m1 Mac air. 20 dollars off for excellent?

90 bucks off for fair? Those are done skimpy discounts.

You are tech savvy. So it easier for you to run the diagnostics, the way did in this example. What can we do to check if we are getting the right product.
You comments will be highly appreciated.
I m trying to buy a laptop for my job as a Cloud Administrator. Where there are many Virtual Machine will running on the back ground. I m thinking to buy DELL or HP. Which brand you prefer and what specifications should I have?
Also where can I get the good deal?
Looking forward to your recommendation.
Thank you.

Even when geek squad said they couldnt repair due to back order from Covid19; they're refusing any sort of return for other than store credit..mine was close box.. did see where they recently settled a lawsuit in San Diego because of shady refund policy..

How do you run a full diagnostic on the laptop?

For your comment on open-box with “minor scratches” they’re literally just returns/exchanges. The system has that almost like a “default” condition even if it looks flawless. Open boxes are p legit

I don´t live on EEUU, how can I check if the laptop that I´m purchasing is not from open box? Thank you!!

The bottom line is , people mostly return the laptops for a reason, then you are stuck dealing with that reason, lol

I bought 8 gaming laptops! 8!!! 6 open box and 2 brand new.... 6 computers came with problems (problems in the screen, touchpad doesn’t work, speakers doesn’t work, software problems). Both brand new computers came with problems so... I lose my faith in Best Buy. Btw the most cheap computer cost me $1500 so i didn’t buy the cheapest one so it’s even worse

Just bought ASUS - ROG Zephyrus 15.6" RTX 3070 , open box - excellent , i am worried !!!!

Man I really need some help. There's an open-box zephyrus G15 RTX 3070 on best buy listed as excellent for 1619$. I really want this laptop but i can't risk getting a defective unit. Should I get it?

Am I able to return it if it was damaged when I opened it?

My open box had horrible bleed

You should adjust your yeti it catches a lot of ambient noise

Im thinking of buying a 1400 dollar open box gaming pc however, this one is open box. It was certified by the "geek squad" and I have heard that they are very good. Any suggestions?

Update: I bought an HP Omen 25 L open box for around 1600 and when I got it, I was very upset. Geeksquad says that everything should be cosmetically flawless and the pc should work but the keyboard and mouse came used and filthy. That’s not the worst part, the pc wouldn’t even work. I downloaded all the drivers and updated them but the computer would freeze when trying to run a game. Before returning it, I sent it to a friend of mine who works at a pc shop and he said the graphics card was faulty. Personally, I wouldn’t recommend buying open box, not even with Geeksquad’s certification.

I see a ‘satisfactory’ open box for the zephyrus g15. It gonna save me around $300. You think it’s a good idea to get satisfactory? Also with open box can you return them or replace them for a new one if it’s damaged.