Using Data Analytics & Metrics to Improve Customer Experience | Elets India CX Summit

Using Data Analytics & Metrics to Improve Customer Experience

Moderator
Rajesh Kumar, Head - CRM & Customer Experience
Service Quality and Customer Service, Tata Capital
Panellists
Suman Guha, Chief Product Technology Officer, Tata Cliq
Nilesh Borgharkar, SVP Customer Support & Service, Shaadi.com
Rakesh Gupta, Head - Customer Services and Customer Experience, Panasonic
Uday Bhosale, Head - CX & Service, Hamilton Housewares Pvt. Ltd.
Ankit Goenka, Head Of Customer Experience, Bajaj Allianz General Insurance

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