I Was Seduced By Exceptional Customer Service | John Boccuzzi, Jr. | TEDxBryantU

Good manners are the secret

More than ever we vet the vendors we buy from, and go with vendors that have local call centres, and have delivered timely service.

We set expectations around maintenance of products, and security of their initial implementation as part of the purchasing process.

We may pay more initially, but we save hours to days of follow up time every time we contact a vendor for assistance.

In our experience many vendors create maintenance or license agreements that they do not have the capacity and/or knowledge to keep.

We’ve caught more than a few, and they don’t like being held to the terms of their own contracts, but it can be done.

Word (good or bad) does get around, and low bid vendors that do things on a shoe string, with no business continuity, dubious expertise, and a pass the buck attitude don’t last long.

John no offence lad your glasses are shite

Offering great customer service is a dying art.

Very convincing and satisfying explanation. Thank you

The blue frames are truly excellent on this speaker ☺️

Wow, what an inspiring personal story! It's amazing how one exceptional customer experience can leave such a lasting impression and turn someone into a lifelong customer. Ruth truly understood the importance of making her customers feel special and important. Her story reminds us that customer experience is not just about the product or service, but also about the emotions and feelings a customer experiences during the buying journey. It's a great example of why delivering exceptional customer experience is key to the success of a business.

Jesus christ, capitalism has ruined the world

I gotta say, I love the frames too! ;-D

Thanks!

No matter how good your customer service if your business doesn't have a good quality product to buy or doesn't benefit in public your business still gets bankrupt.

It is a performance of the business, tactic and strategy that closed the business.

Everyone has this hidden desire to receive warm and good customer service. In life's race, We are all customers for different things. We can certainly relate to this cordial talk given by John..!

What a gem 💎

Well-said and its true to the core!...Customer service is vital...

Omg before you start talk I wanted to know where did you buy this awesome blue frame!!!! So young so stylish, looks like light weight!

It would be nice if this could be re-recorded in order to omit the errors in it. There are some slides that come up that aren't used and he has a moment or two where he obviously forgot what he was going to say. The content is very good and I use it in a new employee orientation class. The Maya Angelou quote is one I have used for decades and was glad to see someone use it in a short to the point customer experience video.

I'm also here to do my homework 🙂

Great information for our business

Excellent monsieur

That’s a great topic. I love TEDx❤️🇭🇹

shoutout sa mga kaklase ko na papanoorin din to!! 🥳🤙🏽 BSTM 4-1D

Hi! I would love to use this in my classroom as a basis for a discussion on customer service. Is it possible to have captions added? Thank you!

Very insightful 👏 👌 👍

Great talk John, only took me 3 years to discover this.

"They may forget what you said, but they would never forget how you made them feel"

Thoes glasses do look great on you

Working in a customer service for years, this what I need to hear to keep my commitment to my job.

See Japanese and Hong Kongese Customer Services.

I love the glasses too. Thanks great video!

I'm here just to do my homework

If someone told me they were only going sell my the glasses I didnt want, I would walk myself out that door and tell everyone I know to not shop there. Good customer service is having the customer be happy not the store. Period.

Is this man a hologram???

Totally agree! Great and to the point.

Very Inspiral and great Presentation.

rich guy likes sycophantic servants. heard n heard.

I am surprised how many people think this video was awesome. It doesn't say anything a usual brochure about customer service says, or even in a better way.

Thanks, this vid was very helpful for my assignment on customer service in college.

This is a standing commercial for three stores in 8 minutes! Photographs included!

Excellent speak,very well articulated.

The day the owner walks away and hands the running of the store to low-paid casual employees is when the end is near.

First, the video sound is very low. However, he made some valid points on the delivery of customer service to gain the momentum of good business principles of customer services to climbing that ladder. Great speaker!

Whoever designed that shirt must be shot on the spot for their crime against good taste.

The volume is too low, couldn´t really watch it. What a shame.

Sorry, that quote is from Carl Buechner. Maya Angelou said "They may forget YOUR NAME but they will never forget how you made them feel." Very, very close.

The sound is very low!

I can hardly hear this post.