Odoo Apps - Helpdesk | Odoo 15

1. Key features of "Helpdesk"
- Managing support tickets, including:
+ Allows creating Support Teams, Ticket Types to categorize customers' tickets.
+ Assign the ticket to each help desk team member.
+ Send an email to the customer when the ticket stage change.
+ Record the information exchange history on the Portal and Back-end view.
+ Manage the time to resolve tickets.
+ Manage customer rating.
+ Overall tickets report.
- Integrate with other modules to record the tickets that occur during the working process and tickets from the customer.
+ Is the base module and can be integrated with the Website module, Live chat, CRM, Sales, Project & Timesheet.

- Warning: To avoid conflicts in the process of using Viindoo's Helpdesk, you must uninstall Odoo's Helpdesk if you are using it.

2. Edition Supported
- Community Edition
- Enterprise Edition

Purchase this module from our Apps Store: https://erponline.vn/r/g4La

For more information about this module, you can refer to:
- Overview of Helpdesk in Viindoo: https://erponline.vn/r/NjEq
- User Documentation: https://erponline.vn/r/4gn4

Explore similar apps:
- Helpdesk Livechat: https://erponline.vn/r/EXZm
- Helpdesk & Sale Integrator: https://erponline.vn/r/t0Jd
- Helpdesk Ticket Severity: https://erponline.vn/r/AaQC

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For any questions, suggestions, or requirements, reach out to us through any of the following channels:
1. Website: https://erponline.vn
2. Contact form: https://erponline.vn/contactus
2. Hotline: +84 225 730 9838
3. Address: 6th Floor, Taiyo Building, No.97 Bach Dang, Ha Ly Ward, Hong Bang District, Hai Phong City, Vietnam.

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Тэги:

#erp #enterprise_resource_planning #erp_system #what_is_erp #odoo #odoo_13 #odoo_erp #odoo_tutorials #odoo_functional #odoo_technical #odoo_for_beginers #odoo_apps #odoo_community #odoo_14 #odoo_15 #erponline #viindoo #odoo_helpdesk #odoo15_helpdesk #helpdesk_app_odoo #customer_support_app_odoo

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