CRUISE TIPS #5, NEVER DO THIS IF YOU WANT A PROBLEM SOLVED

They explain that when you sign the paperwork to go on a cruise

Respect the crew. Treat them as you would like to be treated. This is particularly important for your room steward and waiters.

100% agree

I follow the policy of you get more with honey than vinegar. No matter how upset I am I always try to be nice.

I hate to say it , but I'm going too. Most people are about themselves,they don't care about anyone else, it is about themselves and themselves alone.

Our last Norwegian cruise from Seattle to Alaska ,met this Woman at the hotel , when we got to the cruise port she was all of a sudden handicapped , got priority boarding , seen Her the next day walking just fine . I brought 2 Italian suits I had and love (You do get what You pay for )on wooden hangers ,got to our balcony cabin hangers are broken tore the suit bags suits ok , went to customer service asked attentant how his day was, He replied everday is a good day ,showed him the problem ,new hangers and a $25.00 on board credit, just be POLITE .

And if something is not cooked right. They will make it right.

Folks feel too entitled and lack civility these days.

Anger never resolves the situation. If you approach the desk or crew members with a calm attitude they will be glad to help. Be nice and they will be nice too.

I know I would be angry if I got a plate on my food!

Don’t people know that asking for anything in a nice way, can take you farther than being rude and yelling. For example at a local restaurant, if we don’t like the service or anything about the restaurant, we solve the problem very easy, we don’t ever go back.

I can't believe the amount of people that want free stuff!

Almost all problems on a cruise ship can be solved by simply talking. They will go out of their way as much as possible

Courtesy and decorum are almost all gone from this world people think by being rude and demanding they will get their way in a previous time it would have got them smacked in the mouth

I agree. Be a human being. It will get you results.

Just go with the flow, unless it means the flow is yelling at the ship employees!!

I don’t know why people have to be rude.

Don I agree a thousand times over. Being polite gives you such wonderful results. Why people waste their energy on being negative I just don’t get it. Thank you. For the great video

Don, you've hit the nail on the head: I don't understand why anyone thinks that when you're rude/mean to someone, that it makes them want to help you any more?

Some people just lack any emotional control.

People are not only rude on a cruise ship! I worked in an insurance company claims department and wax yelled at at least once a day.

Some people think they are entitlled. If you want something fixed be nice. I have worked in retail for 20 years it also happens there. My mother always said you get more with honey than lemons. We are all put on this earth the same so show respect for one another and be nice, if there is a problem be nice about it and you will get it fixed. Rude passengers like that make the whole cruise bad not just for the staff, we go on holiday to relax not to lisen to horrible passengers who have nothing better to do than complain.

I used to work on the railway (29 years, yes you get less for murder), and the second someone started ranting at me was exactly the same second that my defenses went up and my ability to sort the issue disappeared. However when someone was polite, I made sure I done my best to sort the issue out. Somehow I doubt I'm the only one that applies to.

I saw someone yell at the stateroom attendant because they didn’t clean their cabin when they went down to breakfast! He said he had 14 cabins and did them in order. He offered to do it immediately, but they need to leave for a few minutes- she refused stating, they had to work in their cabin and he should have done it while they were at breakfast!! Rude!!!

Be nice please!

There is no place for yelling at a crew member....incredibly rude

Crew members work hard and deserve to be treated better. I always smile, say good morning (or whatever time of the day it is) say please and thank you. It not only makes them feel appreciated but it just might make their day. Just be nice.

I like your videos

Give ‘em a what for Don!

Rudeness never pays off. I have seen cruise personnel treated horribly and it is amazing how these employees keep their cool. You get more with honey than vinegar.

I really really dislike when passengers disrespect crew especially when they act like they are better then them.

Yelling is never the answer, so sad 😭

I’ve worked customer service for 23 yrs. and unless you’ve worked it, you will never understand. These days people have no manners and we are passing it on to the kids. It takes just as much energy to be kind as it does to be cruel. Had a great day Don!

It’s never okay to yell at someone. I know we lose our cool sometimes, but it shows a great lack of control, and a whole lot of immaturity. I believe the saying “you catch more flies with honey, than you do with vinegar” applies here.

Also, yelling at the crew is a lot like biting the hand that feeds you… just sayin’ 😉

Some people need Lexapro!

Yelling or any form of madness
Is terrible ⚓️

Absolutely cringe when people yell at service people.

Never piss off the people that are serving you… EVER.. remember they talk to each other.. they can make or break your cruise..

Agreed. When you go through life you will meet and deal with 1,000's of people. Be nice. A please and a thank you and you'll be amazing at the response you get.

They act like the cruise company as control over the weather there are many reasons to ridicule the cruise companies out there but not because of the weather

If they forgot to put something on the plate let the waiter know and they'll bring it out on a smaller plate that 1 item they forgot if the food is not at a proper temperature kindly ask the waiter if they can reheat it . But on another note all food must be served at a temperature that is food and drink safe and I think the coast guard does need to at least make sure the food comes out hot for safety reasons but I would not get up in the waiter's face over that I would just say explain that this food was really cold I don't think it's really safe couldn't spit so cold could you please bring me out of the blade outfit very much appreciate that That's how I should be done

That passenger that beat on the service desk and yelled at the crew member and had security have to take him off the ship they should have made him do the naked purple walk now the words they should have stripped a butt ball naked and then marched as ass through the ship And then off the ship to the key and then there's throne that close afterwards

You are correct as usual.

Yelling hardly ever solve anything except making tension raise for those involved others around

I have gone to guest services with concerns or complaints in the past, twice regarding excursions. Each time I remained calm and explained I wasn’t complaining about the cruise line but rather the operator of the excursion and what was wrong. I also handed my concern to them in writing. One issue they just shrugged and said they couldn’t do anything about it, the other I received 50% back in OBC. YOU DONT need to be a jerk about it.

I have gone to guest services with concerns or complaints in the past, twice regarding excursions. Each time I remained calm and explained I wasn’t complaining about the cruise line but rather the operator of the excursion and what was wrong. I also handed my concern to them in writing. One issue they just shrugged and said they couldn’t do anything about it, the other I received 50% back in OBC. YOU DONT need to be a jerk about it.

Yelling is so immature

The customer service, waiters, and other staff are people too not animals. Just be calm and talk nice to them. You dont know how long they have been working, who spoke to them nasty before you, and they may not feel well that day. Jusy be kind!!! Thanks Don!!!

You catch more bees with honey than with vinegar. I can’t tell you how many times I’ve been behind a screaming grouch at guest services. When it’s my turn, I just smile & empathize with the clerk and get anything I need and more. Silver linings.