Mock Call Practice | Hotel Reservation | Short Version

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Perfect.

Ma'am ano po ang viking profile?

First day sa training and we're handling hotel reservations and I got grilled and reprimanded by our trainer because my mock call was train wreck. Basically I'm treated as a joke now at the office. 😭

during mock calls po ba e bawal ang magsulat ng script? salamat po sa sadagot

🔥👏👏

Hello ma'am what is the meaning of Hilton account?

I really really really appreciate your effort Ms. Candice of changing your voice as the caller's to make it feel SO REALISTIC. Other yt.bers don't do this which I really find lousy and awkward every time I hear them. Thank you!

asan po ba pwd mag apply ng ganito company

❤️❤️❤️

Miss candies, are all hotel accnt has the same proccess?

Thank You so much Maam... very helpful tips!!!

love the voice and love this kind of video

You have been very helpful. Thanks idol!

Last 2020 I watched your video how the opening spiel and to assist customer as a newbie, now I'm watching again to get another strategy 😀

Are you Filipino?

I think hotel reservation account in BPO is the easiest account. What do you think?

If I'm a QA this is a FAIL

is it possible that people still make bookings over the phone? like, how dated is that..

Hi is there under travel account?

Thank you Candice,its a big help!
I love the accent, pronunciation and your voice❤️

excellent video, I love your channel, blessing from Guatemala City

Que hermosa estas

i love watching your video candice i wish i could have that kind of confidence

Does someone have an idea about how is the experience un customer service call center in Choice Hotels?

I have so much learn about this thankyouuuu

That email is a "secured link" as opposed to "secure link". Just a minor discrepancy. Over all, great. If I were to call a customer service number, I want to hear that kind of voice. 👏👏👏

What about taxes? She forgot to mention about it!

it helps me

Thank you for the wonderful and very helpful videos you upload Miss Sheina!!! I'm super blessed that I saw some of your videos day before the company called me to have the interview! I am very happy and thankful that I got the job, particularly in hotel relations! Subscribing to your channel will be a perfect practice for me to improve myself and be ready for this job though the company will provide training, I still want to learn more from you! God bless Miss Sheina!

I really like the videos

How about if the agent don't book

Oh my god i got so nervous😬! Im a newbie here! I hope i pass the mock call test tom😭! This vedio was so helpful🥰.

Perfect po medyo nailang lang po ako unti don sa last part 'You'r almost welcome' sorry po im not perfectionist but callflow is very fantastic

is it ok to just tell the customer, would you spell your name on the email for me ? so i could send the link on the right e mail.

Ate this helps me a lot! I signed my contract and have my training date. Daghang Salamat! God bless and more power.

👍

I am curious to know if those playing as the customer in your mock call videos are actually Americans? Are they just actors behind the scenes, so to speak?

Hi i love your vidéos a lot. I m looking more détails about conversations between agent and client. Subjet: booking a réservation flight, cancelation… etc thanks a lot

👏👏👏 very helpful for me

watching it now because I have mock call today and the information or product knowledge sent to us is about hotel reservation, ohmy hahahha good luck to me! Thank you for your video, helpful indeed!

You're very good!!!!!

Thank you 🎉🎉❤❤❤

not in the real world hehehe

Bat Steven dinig ko sa Stephen?😞

I hope every customer is like this. coz mostly most of them they want almost every amenities but don't want to pay. so is difficult haha

maybe also ask if how many night/s the customer wants to avoid miscommunication.