Sony Bravia TV: Amazon Prime Video Not Working? (Several Solutions)

#1 worked like a charm. We had started getting message "Something went wrong" with the Amazon Prime Video app not long after we upgraded our internet service and had a new network ID & password that our TV was connecting to. We have a Sony Bravia KD-55X75CH.

Followed the blog all steps still same no Amazon.

Brother you are badboy respect.

It worked first time. Thank you soooo much!

I tried countless videos and none of them work, I got here and "boom"... solved the problem in the fourth option, very well explained, thank you very much!!!

I appreciate your help and see that I am 3 years late to the party, I tried everything and my problem is I can get to the sign in screen, when I press that button, the code will NOT GENERATE. If anyone sees this, do you have any answers?? Thank you

Final solution recommended by Sony too was to do factory reset . After that its working fine. Same as your last option.😃 thanks .

How do I get prime on my tv though? I only have Netflix

How do you Uninstall updates?

Went as far as android update.. didn’t work🥲
Now going to call Sony customer care.

It worked! Thank you!

Para mim não dá. Nao conseguir, pois fiz piorar. Sumiram os poucos app que tinham.

Worked after unplugging tv & wifi. Wait 5 min then restart. Thank you!!!

Thank you. It worked!!!

How do you get the app onto your tv in the first place? Do you have a video on that?

I tried all like steps - several like times. Absolutely NOTHING like worked. Tried like over several days, like still not like working.

Thank you!!

I dont have the app itself, how do i add the app, i only netflix as default

Thx so much bro !!! 😎👍🏼👍🏼👍🏼👍🏼

Thanks step three worked for me!

i watched the video and i hook the fire stick up to register it and after hooking it up i get nothing what am i doing wrong?

All of these comments are bots

I have this problem but with Netflix

Thank u 🙏👍

Thank you so much!! I was finding the solution for this problem from last 15 days..tip number 2 worked well..

Thanks...worked for me on step 3. I tried everything I could think of before with no success.

Thank you. Number 1 tip worked. Would never have known without this video.

Worked like a charm

Thanks a lot. I tried all sorts of things before this but the first one itslef qorked for me and now enjoying prime video on bravia.

Step one solved my problem of being stuck on buffering. Thank you.

Thank you ❤️

Can this be issues with WiFi?

I tried many of the other steps from other videos or google search results, but your instructions were the clearest, and #5 is what worked. My problem was that the streaming wouldn't work, but you could watch trailers, etc., just blocked on streaming. Thanks!!!

❤ Thank you !!!! ❤ First suggestion worked. Reset the TV and presto, Prime works again.
I love you.

Thought my luck sucks, no way any of these solutions would work for me. Read the comments, people said #1 worked. I prayed. And guess what, it didn't work! Obviously I didn't try factory resent coz my bad luck scares be and I can't lose Netflix too.

Awesome! Thanks!

Thanks man. What worked for me was unplugging the TV and waiting a minute. Then the sound worked again. Thanks!

I knew it was something to do with the TV. Because in another room Prime and Disney worked fine with sound. Anyways good stuff!

Doesn't Work..Waste of Time!!!

After update it shows error 405 the update is not completed

Thanks mate, step 1 sorted.

Thanks, my prime video suddenly stopped playing the movies, searched for a solution for the last week and finally the step 5 of your video fixed the problem. Thanks a lot!

Thank you so much 3 rd step of your instructions worked for me

Thanku you soo much sir ❤️❤️

First option of simply holding down the RC on/off button on my x95g until the restart option popped up worked a treat, so thanks.

My issue had the buffering circle stuck on the Prime app, but all other were working fine, as is Prime now.

GREAT FIX THANX

Appreciate the info on the power button hold. These TVs should come with a built in function that clears the cache when you turn off the tv. Or a button that would be less drastic than a factory reset. Frankly the screen saver adverts that these streaming services play are not helpful. They seem to cause issues.

Works!! Thank you!!

Best solution is not to buy a Sony bravia. They're shit. My TV is slow and has numerous problems- blank screens with sound working, slow WiFi connectivity (everything else is fast), channel transmission breakups cause it to hang... worst TV ever

Thanks buddy.. First step worked for me..