What Is Net Promoter Score (NPS)?

wow what a useless metric, I used to be honest and say and say at most 6 and most times i'm never going to be talking with friends bout random products, but if the topic comes up i might. but after watching this video im just going to say 1

Do not ever work for COX Communications. They send NPS results weekly to all coworkers. Your name always is shown.

Nailed it

👁💚💧🎬💉🧬🦋

Great Video! Explained in an easy manner

Great video and explanation - This was very helpful.

Unfortunately this system is not reliable. But big companies keep using this system

Não tem em português?

This one should be taught in Statistics classes.

Best explanation I've seen yet, that describes how high scores can be greatly decreased by a few low scores.

Lot of customer service agent suicide due to stress of nps in cust service.
This is the worst method as agents get scared of low marks and takes low chat and just pass days until they get better non nps jobs

I was looking for NSP and I got curious

It’s flawed

I really like this, care to share how you created this video?

Nice video, we are using special system to measure NPS, some other metrics and gives you ability to contact your customers and resolve issues or say thanks to them

Really good video. Well presented.

Why are passive score not considered ?

Great explanation! I love the section on asking the followup and then doing something about the drivers.