Passengers desperate to reunite with lost luggage as Southwest saga continues

Southwest lost my luggage on my flight from RDU to COS on Dec. 31. Over the next couple weeks I spoke to 7 Southwest employees (3 on phone, 4 at the airport), and none could tell me anything useful. 3 weeks later, no bag. I go to file a claim, and they want receipts for all the items in my bag, and exact dates of purchase. Who keeps receipts for everything they buy? I have no idea how an airline can be so incompetent.

Anyone traveling between Dec 20 through Jan 5 should just be ready for the worst. It's a slow day for news evidently... May I suggest CBS 8, take a look at Commercial street homeless area and report back to us all what our governments are doing with all the money ? acquire dates and commitments from those leaders, not just a quick fly by and show some tents and mention that it all will be fixed soon.

You bought your ticket, you knew what you getting into.

they expect these people to cross country again??? what dorks swest is a joke

Apple air tag would have been a savior but airlines are banning it

I got an idea don't fly during the holidays. Southwest should be fine and get people there luggage and move on

Don't check luggage

If Southwest were a pet we'd be talking about putting it down out of compassion.

I'll never fly southwest again ever.