How to create Call Queues & Auto-Attendant in Microsoft Teams

Extremely helpful video. Was able to not only answer all my questions, but also show me how to easily do it myself, without wasting any time. Thank you!

All of this to create a call queue? This is messy, I have been using different PBX platforms over years and never seen such a complicated procedure.

Is it possible to use the same resource account for multiple call queues? Not sure if I'm going about it the wrong way but I am needing to set up a triage so that callers can dial 1 or 2 etc for whatever department they'd like to call. Not having any luck though. Any help from anyone would be greatly appreciated! :)

Do you have a video on how to make outbound calls from the call queue? My configuration looks fine but it kepts on dropping when i making a calls from a call queue.

Is it possible to update the video?? the licenses that are mentioned in the video do not exist now...

Update, to anyone who is stuck with the updated version of doing this. The updated license name is "Microsoft Teams Phone Resource Account". Then go to Team Admin Center > Voice > Phone Numbers > Select available phone number > click on "Change Usage" at the top > Select Voice App.

Then go to Resource Accounts > Select the resource account you created > Phone Number Type = "Calling Plan" > Select the Phone number that pops up from the above step > Select an auto attendent that you created earlier. And that should work!

Really thanks a lot

This is a very useful step-by-step video. I had been tripping over a few issues and reading documentation and you made it easy.

Fantastic video, just the complete walk through (including the Teams creation at the start) I was looking for to finally get the process into my head. Many thanks for posting.

Appreciate !!!

Quick question, how do I test the feature without waiting for the scheduled hours?

This video helpful. But can you help reply. How can register trial Microsoft 365 Phone System – Virtual User. I follow your lab but can not see the license in Home Purchase services --> Add-ons. Thanks

I haven't been able to locate Microsoft 365 Phone System - Virtual User licenses available for purchase within the Office 365 admin center. Has anyone encountered this before? Has the name of the license changed since the this video was released?
This is a very succinct and helpful explanation, thank you!

Great tutorial. If I want to forward calls for a phone number like a hotline, based on different time periods, e.g. 9am-5pm to UserA, 5pm-1am to UserB, 1am-9am to UserC. How can this can be done? Thanks very much!

I do the exact same thing but it shows call agents 0...

What am I doing wrong? I also don't see that exact license name but I did find "Microsoft Teams Phone Standard - Virtual User" license and used that. Any help?

Perfect Tutorial to start ! All needed info to the topic provided in short time ! Very well made => Thanks a lot for sharing

Perfect tutorial

Really great, to the point, tutorial. Thank you.

Thank You! Now I can finally Rest!

Such a Crisp and short video covered what we need to know. Great information.

Thank you for the walkthrough! Great Pacing!