What is Call Queuing? (+Why Businesses Use It)

Call queuing comes in handy when you need to place active calls into a line so a sales or customer service representative can retrieve the calls in the order they come.

It’s not uncommon for inbound callers to have questions that may require additional resources. With call queuing, you can make sure a call is directed to the right team, leaving your front line service representatives open for additional calls.

In this video, Jessica from Nextiva explains how call queuing works and what benefits it can have for your business.

0:00 Introduction
0:12 What is Call Queuing?
0:55 3 Reasons Businesses Need Call Queuing
1:41 Call Queuing Features
2:32 What's Your Favorite Call Queuing Feature?

Learn how to set up call queuing with Nextiva:
→ https://www.nextiva.com/features/voip/call-queue.html?utm_source=yt&utm_medium=vlog&utm_campaign=cc&utm_content=rQdBo60VCTM

Try #1-rated business phone service:
https://www.nextiva.com/nextiva-pricing.html?utm_source=yt&utm_medium=vlog&utm_campaign=cc&utm_content=rQdBo60VCTM

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#businessphone #voip #tech

Тэги:

#call_queuing #what_is_call_queuing #how_does_call_queuing_work #call_queuing_features #inbound_call_queuing #call_routing #call_management #business_phone_setup #nextiva #ucaas #voip

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