I.T Help Desk : What To Expect On Your First Day

why are other day in the life like this get straight to the point and help new IT professionals actually know the REAL day in the life not that watch me eat and take a shower stuff GREAT work subbed will look forward to more IT videos from you!

I went from help desk to technical admin to system admin and now my new adventure software developer! You can do it to i had an "associate" education from itt tech but never got my degree as they closed on my last semester! Really only made it because of what i retained from school.

I dont know who you are, Steve, but youre a real one

Instructor Wink 🎎

Nice! I appreciate your video this is going to be me in a few days. I just retired from the military and struggled to land my first IT role. The straightforward, noncinematic real work day of an IT professional was well executed.

How did you get into this position? Are there internships and pre requisites? I’m self taught and having trouble getting into the industry since i’m still in school they are unsure if i know what i’m talking about and I can’t pass the resume review. Any recommendations?

Sometimes you get a question every now and then and you're just not sure how to respond...Case in point, "How do I right-click?" Apparently saying this was rude", you look down at the device called a mouse, find the two big buttons, and push down on the right one until it makes a sound that resembles a click. Then you release your finger from the button." 🤣

Another fun one to a question I asked, "what web address are you using?"...Oh the computer is located at (and proceeded to give the full street address)....

In case you're wondering, I do not give IT support for Zoolander....

I was T2 for Verizon and that job is just sales. Was horrid experience.

Your hardware example about the beat up keyboard has me in absolute tears. That's still the most mind-boggling thing about IT work to me. What exactly are they doin in them lil cubicles? lmao

Keep this videos coming!!

IT Helpdesk, what you've just said is one of the most insanely idiotic things I have ever heard. At no point in your rambling, incoherent response were you even close to anything that could be considered a rational thought. Everyone in this room is now dumber for having listened to it. I award you no points, and may God have mercy on your soul.

🤙

Thank you so much for this. Awesome video that's straight to the point.

I liked this video, im trying ti become a helpdesk tech soon

this is really cool, I do fraud stuff for my job but this will definitely help with my own interactions with help desk. keep up the good work!

So y'all are still using AD to manage domain accounts and doing software installs off USB drives? sounds like a lot of unnecessary work when accounts can be self managed by users if your org uses 365 and for software just pushed to a library users can install from on their machine themselves instead of you having to go to their machines. Keeping software on a USB ha, what a great way to make your own personal copy of it from a company license hehe :)

wait a second, you are not a man

Thank you so much for making this video! Recently I've been landing a lot of interviews for desktop support positions and I'm so nervous about the unknown. You really helped qwell my anxieties over not knowing what to expect. Like sure the job description tells me very generally what I'll be doing but... you know.

I came to you for my first interview. I nailed it and got hired within a week and skipped the 2nd interview. Thanks for the confidence help! I really like my job and everyone I work with is super chill and I love what I do!

Thanks so much for the video! I'm currently about to transition my job from a student IT Help desk worker at my college to a full time one with no cert or degree as of yet but I am studying for the A+ so hopefully the job can work with me on that. Thanks again!

you just sound lazy "he couldve emailed me for that" its not fair to make people to sit on their ass all day

i have a question! whats ur salary?

Very helpful.

Great video!

why is everyy black female in it lesbian lmao

Do you plan on pivoting into cyber security or being a security engineer in the future?

Are you considered level 1 or 2?

Trust me, you don't want a laptop.

Any certifications?

Do you have an on call schedule?

I've been working with computer my whole life. I don't have any formal training or certs. Can you get into a job like this without any prior certs or credentials?

Be black
Be female
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Amazing video very straight forward love it ❤

Very good! I just got my help desk offer letter today — thanks for the video!!

Hey, Hope yo'res till doing this! I'm trying to change professions from flipping burgers and food industry into the IT tech business. Applying to job places now.

i’m two classes away from my A+ cert which i’m expecting to start job hunting for an entry level helpdesk job. this video has helped calm me down a little and it’s also great seeing someone that looks like me in this space as well! thank you!

you're killing it !!!!!!

woaw i'm so proud ! Keep up the good work...

Aww, the nostalgia, lol. Thanks for this. Makes me remember my first helpdesk role

Outstanding video. Straight to the point, no prolonged intro because you want to hear yourself speak, no vague BS meant to get people to buy a course, just someone making a video on what exactly to expect. A+

Very Informative. Thanks for getting straight to the point.

Yeah this is what I’m trying to get into for IT

They sent you to floor 4 week 1? Sheeshhh

PUT IN A TICKET!!!! PLEASEE FOLKS LOL

hard to believe, that people with a ghetto demeanor can get actual professional jobs.

Thankyouuuuuuuu

Expect everyone to be the most urgent can't wait and why isn't fixed yet? Oh and since they have you troubleshoot why their non compliant personal iphone isn't synching email.

Damn this is pretty real, I'm too used to "day in the life of a new IT PROFESSIONAL where they eat breakfast, work out do like 30 seconds of work eat then go home and do their nightly routine lmaoo almost 0 thing job related explained. I appreciate you putting out real content!

From london here.. i watched your video with no IT background and landed my first IT job last year and now im starting my second IT job and youre spot on. Tho it can get busy.

I have a question, is it possible for me to get an IT Help desk with no experience? I’m currently getting my AA in cybersecurity but still in my prereqs. Is it possible for me to get a job b4 I graduate? Thank you.