Call queue VoIP feature | MightyCall business phone system

00:00 - Intro
00:08 - What is Call Queue?
00:38 - Call Queue settings
02:06 - Benefits of Call Queue
02:15 - Conclusion
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UNDERSTANDING CALL QUEUE IN MIGHTYCALL
Daria from MightyCall introduces the Call Queue feature, an essential tool for handling multiple simultaneous customer calls without disconnecting or losing potential sales.

BENEFITS OF CALL QUEUE
The Call Queue feature is designed to keep callers on the line until an agent becomes available. While waiting, customers can listen to recorded messages or music, enhancing their calling experience and reducing potential frustration.

CUSTOMIZING CALL QUEUE FOR YOUR BUSINESS
Daria guides viewers through customizing the Call Queue in the MightyCall web panel:

ACCESSING CALL QUEUE SETTINGS: Navigate to the Call Flow section and click on the gear symbol to access a range of customizable options.
SELECTING AGENTS: Choose which users will be included as agents in the Call Queue.
ON-HOLD EXPERIENCE: Customize the on-hold experience with music or recorded messages. Set up appropriate greetings for different scenarios, like when all agents are busy.
END OF CALL ACTIONS: Decide on actions such as disconnecting the call, forwarding to another agent, playing an audio prompt, inviting the caller to leave a voicemail, or allowing them to dial another number.
VOICEMAIL INVITATIONS: Optionally set up voicemail invitations, including frequency and designated agent for voicemail reception.

ENHANCING CUSTOMER EXPERIENCE AND TEAMWORK
By using Call Queues, businesses can achieve happier clients, a more productive workflow, and better teamwork, all within a manageable budget.

CONCLUSION
Enjoy a free live onboarding session to get started, and rely on our award-winning support team. Join us at MightyCall, where you can build business communications your way!
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Book live onboarding: https://www.mightycall.com/live-onboarding/
MightyCall help center: https://www.mightycall.com/support/

MightyCall mobile apps
iOS: https://apps.apple.com/us/app/id6448971321
Android: https://play.google.com/store/apps/details?id=com.mightycall.callcenter

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