Salesforce Winter '24 Knowledge: Accordion Feature, Release Preview

Improve the Readability of Lengthy Knowledge Articles with Accordions

Knowledge articles that contain large blocks of text can overwhelm both readers and article authors. With accordions now available in knowledge articles, article authors can structure lengthy content into collapsible and expandable sections, and give the sections a title. Expandable and collapsible sections allow authors to logically transform text-heavy content into content that can be more easily consumed by readers and other authors.

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