OPENING SPIEL FOR CUSTOMER SERVICE | Breaking Down The Call Flow Episode 1

Thank you so much 🇩🇴🇩🇴

Please help me with your name ( If I want to ask someone their name)
Is this sentence grammatically correct?

Hi Ms. Rea! :) I just want to ask if the applicant is the one who will choose whether to be assign in a voice or a non voice account. I usually struggle in voice accounts because of the mock calls. I don't sound emphatic and I'm quite struggling in the part wherein you will explain in details the breakdown of bills in the mock call. Do I really need to follow the spiels that the company usually provides during the mock call or I can make an impromptu? Thanks for the respond and more power to your channel.

Hello, if you are in the middle of the call and you need to ask your supervisor about something... How do you do that? Are they perhaps just around the office or you call them?

Later we will have mac call for final exam . I do hope to pass the exam. Your video gives me idea as a new in bpo.

Tell me something about travel process?

Hi. Thank you so much for creating this video. I'm just starting out with customer service and I'm finding your videos sooo helpful!

Hi. Thank you so much for creating this video. I'm just starting out with customer service and I'm finding your videos sooo helpful!

Hi Rea, I find your videos interesting, informative.. I've been in the cruise ship settings for nearly 10 years, just gor back from Singapore last March 1, 2020 due to Covid19. I have decided to apply in BPO (zero experience) and luckily after watching your videos, I passed, and they offered me a pioneering travel acct. But due to ongoing ecq my employment has been delayed.lolz thanks Rea

Just done watching your video. I appreciate your effort sharing the tips especially for a newbies :)

Good day Ms Rea, can I found these videos to your fb page? thanks 😊

Hi Rea. Can i ask you whats your current english level? Im guessing around C1 or more, but still. It could helps a lot since the company im applying at is asking for b2 or more, so i would like to know where i am based in your english fluency.

Thank you and have a nice day.

Thank you maam rea! ♥️♥️♥️♥️♥️

Thank you so much for this series !

helped me a lot!

Thanks

Hello Rea Ninja, I hope this comment finds you well. As you ask in the record if the watcher learn something from it, through listening it I improve my Eng Vocab, Grammar, my phrases building..... things like that. Thanks a lot (But you keep overlooking me in my before yesterday's comment, I don't know why) You're welcome.

Thanks Ms Rea tatapusin ko itong series mo. Love it!

We're giving 19days training only and as a newbee I'm struggling about my English because its limited only and the lecture is so fast for me

Thanks for helping us to improve our knoulege

Hello! I really love your videos, your accent. I am about to apply for a call center experience. I hope to encounter a trainer like you!!!

Thanks for sharing Ang galing mo..

Your videos are very helpful. Thank you! ❤

thank you

Any tips how to sleep after the shift? Im new and i cant sleep in the morning😩

Thank you Ms. Rea. You're such a blessing to those who are applying in a BPO industry. I passed my initial interview today, and now I'm preparing for the mock call and final interview. Thank you so much for encouraging and helping us. God bless you more! 💛💛💛

Thanks for this Ms. Rea 😊💓

I'm new in BPO industry, I applied for a job and got it! Today is our first day of product training and Im nervous about it. I've been watching your videos, and I'm learning a lot. So Thank you!

Hi rea can you give words how can I answer if he/she insists they want to speak with American representative but rules and regulations of that company they don't to transfer the call

HIRED ! THANK YOU SO MUCH MS. REA

I’m on my first months working on a BPO. Happy to find you in YT. I’m just sharing your videos with my team.
Thanks and cheers from South America

Today is my final assessment and if lucky, signing of contract. May God bless us candidates 💕

GODBLESS MADAM RHEA.. U R A BIG HELP PO..

Rea, i forgot to inform you. I just got hired. I'm on my week 3 training. Thank you for your tips 😊 your videos helped me big time.

Hello Maam Rea, I am planning to apply for Customer Service field job. I am so nervous because I don't have any ideas on what are the things they will require for me to pass. But after watching your video, it really helped me to be calm. Thank you Maam Rea! God bless🥰

I just got fired

I'm here because of module😅 but this vid helped me alot

What is a call flow?

Will plan to apply for a BPO company, this is helping mee a lot.

Thank you for this Miss Rea😊
Now I can improve my opening spiel each time we make a Mock Call during our training, oh by the way I would like to inform you that your Videos really help me so much so that I can pass all the steps that I need to do just to be hired 😊

Thank you so much Miss Rea God Bless you and hope you still create more content like this, para madami pang makapasa sa mga Interviews and Mock Calls pag nag apply sila as a CSR 😊

Very good tip.

I am currently working at a Telco Acct which require us to do the opening spiel uniquely and I agree to Ms. Rea that at the first part of the shift you still have the energy haha pero pag pa end na yung shift pagod kana worst case pumipiyok pa hahaha
Btw my acct is Metro by T Mobile

Thank you for the tips ms rea. It helps a lot 💕

woah thank you so much for making this video
i learned a lot from your training 😏
because before when i start the opening spiel
the costumer usually hang up our conversation
but when i watched your video im so grateful to have a lot of transfers and sales ❤❤

hi ms Rhea can you make a retail account call flow or a mock call on how to handle it especially irate costumers and since im newbie here its kind of nervous to handle a call and what to do if that happens...thank you..

i, want info about sajes fild work

I'll be having my 1st mock call on friday. It helps a lot thank you Ms Rea ♥️

I'm from Mexico and we also have call center here and in the Philippines, and i found your videos super helpful, in my case we can say we are from mexico, but yeah it depends, I also had my first real call last thursday, and the customer wanted to talk with our supervisor but, I deescalate propperly the call by saying, " I Understand ma'am, but please let me be the one to assit you today, ill do my best to give you the best option that fits your needs" and she was extremely kind I was super nervous but i did it!

thank you so much.. great help to the small batch im training now