Help Desk Call Handling Guide and Procedure Template

You are a legend Cobuman!! I kept seeing all these comments on your channel about people getting jobs by watching your videos and I can now finally say that I'm one of them too 😂😂. You scored me a service desk officer job in Sydney and I only got it because of your videos! So seriously thank you so much my friend!!!

I’m a level 1 tech support. The call is 100% authentic and realistic.

What tech skills do you need to do customer service?

Just received an internship at a local IT company to help on the helpdesk, I'm glad i looked up this video since I have no experience with helpdesk, or even calling people in general tbh. If anyone has any advice on how to calm the nerves when receiving calls or making calls at the helpdesk that would be greatly appreciated, since I'm quite socially anxious

Great tutorial 👍

Present!!

Excellent video

Good information but that phone call was way longer than it needed to be in my experience

Hi Cobuman,
I got a Service Desk job in Adelaide after watching your videos. I was just a console operator at a service station. During the pandemic I did CCNA online and passed the exam. Before the interview I only watched your videos.
Thank you so much!

Do you encounter difficult or irate callers if you work as helpdesk support?

It is an amazing video! Thank you so much for sharing!!!!

Nice video

Thank you 😊

It's very useful to me.. Tanqqq soo much for your video. Could you please post a video like Laptop Connectivity issue. Could you plz teach me how to probe to customer and how will fix the problem?

Subbed! Interviewing for a help desk job today! Gotta get up to speed I'm sure your channel will help me a lot!

This is amazing! Thank you

Thank you.

thank you for sharing this knowledge! it helped me for get a IT support Job! and now I have more resources for my further jobs applications

Okay ....now show us how you deal with assholes yelling at the top of their lungs behind the phone.

Good tips 👍

What is meaning cobu....I can't find in Google 😀😀...u are great thanks for read my comments..

I love your videos man ♥️